Virtual Health

What Virtual Health options can I use? 

Clinicians are encouraged to use the tools they already may have. This includes the telephone, Zoom, FaceTime, Skype for Business, email and SMS (text messaging). 

PHC currently supports three Virtual Health Tools – Zoom, FaceTime and Skype for Business. 

Licensed Zoom accounts are being provisioned for clinical visits which have enhanced security and functionality. For corporate and meeting communications, please continue to use Skype for Business.

As of April 14, Information Management/Information Technology Services (IMITS) has upgraded PHC’s internet capacity to facilitate virtual health (video) clinical visits using the PHC/VCH network. 

Your options are:

  • Use a corporate/PHC desktop/laptop and the 'VCH' Wi-Fi network
  • Use your personal device and the 'VCH staff' Wi-Fi network.

Is written patient privacy consent required? 
No. Documented verbal patient consent is required. Document in the patient’s chart.

Virtual Health Policy
What are Providence’s guidelines for teleworking? 


For many of our staff, working from home continues to be the norm during these unprecedented times. We are committed to supporting the shared goal of flattening the curve and reducing the risk of COVID-19 in our workplace by supporting those that can work from home. As we continue to respond to the needs of working remotely, resources on Citrix Remote Access are available to support staff and leaders:

An interactive course covering how to request remote access, how to work from home on a health authority issued or personal device. (Note: Disruptions on LearningHub may occur due to capacity limitations. If you experience issues, try logging in during off-peak hour)

A quick guide on how to request access to Citrix, logging in and accessing your files on the remote desktop.

A step-by-step guide to navigate the process for logging in and out of Citrix.

Helpful guidelines to remember – from how to store confidential information to being mindful of securing your devices. 

For more information about working remotely, visit  IMITS InfoCentre (requires network access). 

Who do I contact when I have questions about using Virtual Health? 


We can support you with virtual health visits by:

  • Meeting with you to discuss challenges and brainstorm possible solutions.
  • Running test visits to help you explore Zoom’s various features.
  • Reviewing your virtual health visit workflow and suggesting opportunities for improvement.
  • Helping you locate user guides and other relevant information online.