Hospice palliative care

A guide for patients receiving hospice palliative care at Providence Health Care.


The Palliative Care Team at Providence Health Care provides professional, warm and compassionate care to patients at St. Paul’s Hospital in the Palliative Care Unit. They support hospice care at May’s Place and St. John’s Hospice. The team also provides outreach and consultation services across Providence. This includes support at Mount St. Joseph Hospital and our 6 long-term care homes.

Learn more about how palliative care can be beneficial throughout a serious illness. 

PalliativeCareTalk Gallagher

What to expect

Phases of palliative care

Palliative care

The goal of palliative care is to improve the quality of life for people living with a chronic (long-term) or life-threatening illness.

Palliative care puts the patient's wishes and needs first while relieving their pain or other difficult symptoms. While a palliative approach is often used at end-of-life, palliative care can benefit someone at any stage throughout their illness. Anyone can benefit from a palliative approach to care no matter their diagnosis (condition or disease) or prognosis (life expectancy with the condition or disease).

Locations of care

Hospice care

When a person with a life-threatening condition requires ongoing care, the best location may be a hospice. A hospice is a good choice if remaining at home is not an option. A hospice provides specialized care for people in their last six months of their life. The primary focus is on enhancing comfort and improving the patient's quality of life.

Palliative Outreach & Consult Team

Our Palliative Outreach and Consult Team (POCT) provides consultation services across the organization. This interdisciplinary team is accessible to the people we serve, their families and all health care providers.

Physicians and nurse clinicians work together on POCT. They deliver care focused on enhancing quality of life for those living with advanced chronic and/or life-threatening illness.

Support for Indigenous Peoples

The Indigenous Wellness Liaison Team is here to support your health journey. Team members offer cultural support and healthcare advocacy. Learn more below or call them at 604-682-2344,62937 or email IWL@providencehealth.bc.ca.

  • Indigenous wellness services

    The Indigenous Wellness Team at Providence is available to support Indigenous patients and their families. We are here to coordinate culturally safe wellness supports and services.

Education & resources

Useful resources

Medical & professional referrals

Primary care physicians and community health care providers can refer their patients for consultation with a palliative care clinician at St. Paul’s Hospital and Mount Saint Joseph Hospital. 

Referrals are seen by members of the Palliative Outreach and Consult Team (POCT). Consultation is offered in many languages with professional translation services, as required.

Contact information: Triage nurse with POCT 
Monday – Friday: 8:00 a.m. – 4:00 p.m. 

St. Paul’s Hospital: 604-258-3600 
Mount Saint Joseph Hospital: 604-258-3951 

The nurse will work with the patient’s Most Responsible Provider (MRP) in hospital to advise of the request for consultation.