Health system update

The B.C. health system was impacted by the global CrowdStrike disruption on July 18. We are pleased to share that, due to the tremendous efforts by everyone involved in this response, the risk is now managed. We thank our staff and medical staff for quickly implementing contingency plans to ensure that our health care services remained operational. Thank you to our patients, residents and families for their understanding and patience.


Youville Residence

Visitors: If you exhibit any symptoms of cold or flu, or feel unwell, refrain from entering these facilities. Your cooperation is vital in maintaining the health of our patients, residents and staff.

About this location

Located across from Queen Elizabeth park, Youville Residence is both a long-term care residence and a facility that provides specialized services for seniors and older adults with dementia.

Youville was built in 1969 and is a six-storey building. Forty-two residents live between the second and third floors of the building. All rooms are private. The second floor is a special care neighborhood for people living with dementia.

4950 Heather Street
Vancouver, BC, V5Z 3L9

Youville Residence visiting information

Family plays an important role in a patient’s and resident’s healing process. Families are welcome to be present at any time – Providence Health Care does not restrict visiting hours to family members. Of course, you must follow a few guidelines:

  • Sick people need rest. You can visit often, but please respect your loved ones wishes for privacy or rest.
  • Children under 14 must be under adult supervision (from someone other than the patient) at all times.
  • Visiting may be restricted to protect the privacy and rights of other patients.
  • Your visit may be interrupted by staff to provide patient care.
  • If you feel unwell, have an infection, flu-like or respiratory symptoms, or any sort of communicable disease, or have recently been in contact with anyone with these symptoms, we encourage you to stay at home until you’re well again.
  • We may not have the space to accommodate a large number of family members, but we’ll try our best.

If you need more information - just ask so we can help create the best care experience overall.

Motivation wall with framed paintings and inspirational quotes

Parkview visiting information

If you are coming to visit, please notify our care team beforehand as the visit can impact your loved one's care plan. If a large group is coming at one time, please inform our receptionist so our team can prepare. 

There are no set visiting hours, but access after 5 p.m. is by a phone located at the front entrance.

Administration hours

  • Sunday: 9:00 am to 5:00 pm
  • Monday: 9:00 am to 5:00 pm
  • Tuesday: 9:00 am to 5:00 pm
  • Wednesday: 9:00 am to 5:00 pm
  • Thursday: 9:00 am to 5:00 pm
  • Friday: 9:00 am to 5:00 pm
  • Saturday: 9:00 am to 5:00 pm

Youville long-term care resident, family and visitor guide

What you need to know before coming to Youville.

Learn more