Updates & general information on COVID-19

For Regional COVID-19 Information and Community Vaccination Updates,
read more at Vancouver Coastal Health

COVID-19

Testing, treatment, outbreaks, service changes, visiting protocols and mask requirements.

Providence begins delivering dementia village care now in anticipation of bricks-and-mortar

A major gift from a generous donor has made it possible for Providence to begin making changes in the north wing of one of its seniors’ residences, Holy Family Residence, to reflect the attributes of, and ultimately transfer to, the new bricks-and-mortar dementia villages Providence envisions for both Vancouver and Comox.

A new way to pay your hospital bill: Online payments portal available now

Paying your hospital bill just got a lot easier. The Online Payments Portal at https://pay.healthcarebc.ca will allow hospital bills* from Providence Health Care to be paid with your credit card.

Information on Novel Coronavirus (COVID-19)

Up to date information and resources relating to novel coronavirus is found here.

Visit The Daily Scan for your daily health news

READ IT HERE:

thedailyscan.providencehealthcare.org

BC-led Digital Technology Supercluster awarded federal funding to transform Canada’s fastest-growing tech sector

Initiative estimated to create 50,000 jobs and inject $15 billion in GDP into BC’s economy over 10 years

Partner with us - volunteer as a Patient and Family Partner

Providence is recruiting Patient and Family Partner volunteers to make the care we provide to patients and their families even better

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Providence Health Care

St. John Hospice

St. John Hospice is a 14-bed hospice with a home-like setting and 24-hour nursing care. It offers supportive end-of-life care for people with life-limiting illnesses.

Visit Hospice Palliative Care website

Location + Map: 6389 Stadium Road
Vancouver, BC , V6T 1Z4

Map:

View Larger Map
Hours: Hours:
Visitors Family and friends are welcome to visit at anytime.
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
There is a paid parking lot up the hill, a half-block away, at Thunderbird Stadium.
Drop Off & Pick Up:
Information not available at this time.
Transit:
St. John Hospice is on several bus routes. Please visit Translink to plan your route.
Key Contacts: Key Contacts:
Main Switchboard: 604-806-9686
Main Fax: 604-682-2974
Administration: 604-682-2938
Donate

St. Paul’s Hospital

St. Paul’s Hospital is an acute care, teaching and research hospital located in downtown Vancouver. It is home to many world-class medical and surgical programs, including heart and lung services, HIV/AIDS, mental health, emergency, critical care, kidney care, elder care and numerous surgical specialties.

Visit St. Paul’s Hospital website

Location + Map: 1081 Burrard Street Vancouver,
BC, V6Z 1Y6

Map:

View Larger Map
Hours: Hours:
Administration 9am-5pm
Visiting 24 hrs
New fathers or significant others in the Maternity Department are encouraged to stay overnight.
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
Underground lot, Thurlow at Comox lot, Metered parking can be found along Burrard Street
Transit:
#1 Burrard- Station/Beach,
#2 Macdonald – 16th Avenue/Burrard Station
#22 Knight/Macdonald
#44 UBC/Downtown

For more information on public transit options, visit Translink.
Key Contacts: Key Contacts:
Main Switchboard: 604-682-2344
Contact a Patient: 604-684-6532
Emergency: 604-806-8016
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Laboratory: 1-877-747-2522
Radiology: 604-806-8006
Pre-Admission Clinic: 604-806-8622
Social Work: 604-806-8221
Well Wishes
Patient Records

Mount Saint Joseph Hospital

Mount Saint Joseph is an acute care community hospital and long-term care facility, offering emergency services, acute care, long-term care, ambulatory care services and a full range of diagnostic services.

Visit Mount Saint Joseph Hospital website

Location + Map: 3080 Prince Edward Street
Vancouver, BC, V5T 3N4

Map:

View Larger Map
Hours: Hours:
Acute and Residential Visitors 24 hrs
Administration 9am-5pm
Emergency 8:00am - 8:00pm
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
Parking is available in the Kingsway parking lot at the hospital.
Rates: Half hour - $2.00 All day - $8.75
Parking is also available on the nearby streets. Please note that parking is restricted during certain hours on Kingsway.
Drop Off & Pick Up:
Emergency/Surgical Day Care entrance Main entrance (off Prince Edward Street)
Transit:
#19 Metrotown Station/Stanley Park

#N19 Downtown/Scott Road Nightbus

For more information on public transit options, visit Translink
Key Contacts: Key Contacts:
Main Switchboard: 604-874-1141
Emergency: 604-877-8341
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Elder Care Ambulatory Clinic: 604-877-8371 or 604-877-8181
Laboratory: 604-877-8302
Pre-Admission Clinic: 604-877-8176
Delia Tetrault Eye Clinic: 604-877-8172
Surgical Day Care: 604-877-8333
X-Ray-Ultrasound-Mammography: 604-877-8323
Patient Records
Well Wishes
Volunteer Resources
Donate

Holy Family Hospital

Holy Family Hospital is home to 126 extended care residents as well as one of the largest referral centres for rehabilitation in British Columbia.

Visit Holy Family Hospital website

Location + Map: 7801 Argyle Street
Vancouver, BC, V5P 3L6

Map:

View Larger Map
Hours: Hours:
Rehab Visitors 12:00pm (noon) - 8:30pm
Residential Visitors 11:00am – onwards
Administration 9:00am-5:00pm
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
Parking is available at the hospital and on the nearby streets.
Drop Off & Pick Up:
Temporary parking is available in front of the main hospital entrance.
Transit:
#100 (22nd Street Station/Airport)

Visit Translink for more information.
Key Contacts: Key Contacts:
Main Switchboard: 604-321-2661
Main Fax: 604-321-6886
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Rehab Services/General Enquiries: 604-322-2647
Physiotherapy/Outpatient / Admissions: 604-322-2653
Patient/Resident Billing: 604-297-8512
Patient Records
Well Wishes
Volunteer Resources
Donate

Youville Residence

Youville Residence is a multi-level care facility located across from Queen Elizabeth Park in Vancouver. It is home to seniors residents, and older adults needing specialized mental health services.

Visit Youville Residence website

Location + Map: 4950 Heather Street
Vancouver, BC, V5Z 3L9

Map:

View Larger Map
Hours: Hours:
Administration 9:00am-5:00pm

Residential Visitors 11:00am onwards
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
Youville parking lot (small). Adjacent streets Paid parking in Heather site parking lot.
Drop Off & Pick Up:
Temporary parking is available in front of the main hospital entrance.
Transit:
#15 Cambie bus
Canada Line: either King Edward Avenue stop 41st Avenue/Oakridge stop

Visit Translink for more options.
Key Contacts: Key Contacts:
Main Switchboard: 604-261-9371
Main Fax: 604-261-9047
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Patient Records
Well Wishes
Volunteer Resources
Donate

St. Vincent's: Langara

St. Vincent’s: Langara is a complex care long-term care facility located in Vancouver. The residence is home to 197 residents from a variety of cultural backgrounds, as well as a specialized unit serving 20 adult mental health clients.

Visit St. Vincent's: Langara website

Location + Map: 255 West 62nd Avenue
Vancouver, BC, V5X 4V4

Map:

View Larger Map
Hours: Hours:
Visitors 11:00am - onwards
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
Parking is available at Langara and on the nearby streets.
Drop Off & Pick Up:
There is a drop-off/pick-up area in front of the building, off Columbia Street.
Transit:
#15 Cambie

For more information visit Translink.
Key Contacts: Key Contacts:
Main Switchboard: 604-325-4116
Main Fax: 604-806-9756
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Patient Records
Volunteer Resources
Well Wishes
Donate

St. Vincent's: Honoria Conway-Heather

St. Vincent’s: Honoria Conway is an assisted living residence for seniors who are able to make decisions on their own behalf, but need help with day to day activities.

Visit St. Vincent's: Honoria Conway-Heather website

Location + Map: 4875 Heather Street
Vancouver, BC, V5Z 0A7

Map:

View Larger Map
Hours: Hours:
Visitors: 11am - Onwards
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
On-site parking for visitors in front of the building.
Drop Off & Pick Up:
There is a drop-off/pick-up area in front of the building.
Transit:
For bus routes and timetables, please visit Translink.
Key Contacts: Key Contacts:
Main Switchboard: 604-876-7191
Main Fax: 604 876-7196
Tenant Relations: 604-806-8284
Human Resources: 604-806-8007
Patient Records
Volunteer Resources
Donate

St. Vincent's: Brock Fahrni

St. Vincent’s: Brock Fahrni is a long-term care home located on Vancouver’s west side. It is home to 148 residents, many of whom are armed forces veterans. Our programs are greatly enriched by our association with Veterans Affairs Canada, the Royal Canadian Legion and Army Navy Air Force Veterans in Canada.

Visit St. Vincent's: Brock Fahrni website

Location + Map: 4650 Oak Street
Vancouver, BC, V6H 4J4

Map:

View Larger Map
Hours: Hours:
Visitors 11:00am - onwards
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
Pay parking is available in the Children’s and Women’s Health Centre parking lot.
Drop Off & Pick Up:
There is a drop-off/pick-up area in front of the building.
Transit:
#17 Oak bus

Visit Translink for more information.
Key Contacts: Key Contacts:
Main Switchboard: 604-806-9710
Main Fax: 604-806-9706
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Patient Records
Well Wishes
Volunteer Resources
Donate

Providence Crosstown Clinic

The Crosstown Clinic is the first clinic in North America to offer medical-grade heroin (diacetylmorphine) and the legal analgesic hydromorphone within a supervised clinical setting to chronic substance use patients.

Visit Providence Crosstown Clinic website

Location + Map: 84 West Hastings Street (at Abbott)
Vancouver, BC, V6B 1G8

Map:

View Larger Map
Hours: Hours:
Administration Phone: (604) 689-8803

Fax: (604) 689-3996
Hours: Monday to Friday from 8:30am - 4pm, closed for lunch between 12-1pm.
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
There are several pay parking lots within a short walking distance from the clinic.
Drop Off & Pick Up:
There is no reserved drop-off or pick-up area out front.
Transit:
Crosstown Clinic is on several bus routes. Please visit Translink to plan your route.
Key Contacts: Key Contacts:
Main Switchboard: (604) 689-8803
Main Fax: (604) 689-3996
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Patient Records
Volunteer Resources
Donate

Community Dialysis Units

Providence operates seven community dialysis units in Vancouver and the Coastal regions: in North Vancouver, Powell River, Richmond, Sechelt, Squamish, Vancouver and East Vancouver. These community dialysis units help patients receive this life-saving procedure closer to home.

Visit Community Dialysis Units website

Location + Map: We have seven clinics across the Lower Mainland. You can see them all here.
Hours: Hours:
Each site has different hours of operation.
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
There are patient parking spots reserved at all of our clinics.
Drop Off & Pick Up:
Use reserved patient parking spots for drop-off or pick-up.
Transit:
For transit services to our Greater Vancouver sites, please visit Translink.

For transit services in Powell River, Sechelt and Squamish, please visit BC Transit.
Key Contacts: Key Contacts:
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Contact Individual Units
Patient Records
Volunteer Resources
Donate

Engage

Coming soon.

Outbreaks

Providence Health Care

Introducing the 2020 Providence Environmental Performance Accountability Report

The EPAR communicates the successes, challenges, stories and opportunities of the work undertaken by staff in 2020 to move towards an environmentally sustainable and climate resilient Providence. This report is particularly important as British Columbia seeks to shift towards a low carbon economy and reduce climate risk. The report includes health-care impacts on the environment, program information, graphs detailing progress and inspiring stories showing why environmental sustainability is important to health-care staff at Providence. READ MORE.

Joint statement on Tk’emlúps te Secwépemc

Trigger warning: Residential schools, death.

As leaders within the B.C. health care system, we are united in our grief upon learning the tragic news of the 215 children found at the site of the former Kamloops Residential School this past week. This is the latest heart-wrenching and horrific example of the truth known by Indigenous people for decades. Our thoughts go out to the Tk'emlúps te Secwépemc community and to all First Nations people. READ MORE.

From The Daily Scan: The Year Everything Changed

On March 11, 2020, the World Health Organization declared a COVID-19 pandemic. Providence Health Care quickly adapted with changes across the organization. READ MORE.

INDIGENOUS WELLNESS PROGRAM

The Indigenous Wellness Program at Providence Health Care supports self-identified Indigenous patients and families by providing access to traditional cultural practices and community supports. READ MORE.

Hospice resident, 91, writes his first song

Jack Roche, a 91-year-old resident at St. John Hospice, has composed his first song about his beloved Vancouver with the help of Josh Denny-Keys, music therapist with Providence.

Source: Global TV - 91-year-old man writes ode to his beloved city