Updates & general information on COVID-19

COVID-19

Testing, treatment, outbreaks, service changes, visiting protocols and NEW: mask requirements.

Leading-edge mental health and addictions care model launches at St. Paul’s Hospital

VANCOUVER – The next step in innovative care for people living with mental health and addictions challenges has been unveiled at St. Paul's Hospital in downtown Vancouver.

Providence Health Care completes sale of Burrard Street property

Providence Health Care has completed the sale of its property at the site of 1081 Burrard Street, the location of St. Paul’s Hospital, to Concord Pacific through a rigorous sale process to generate nearly $1 billion in total.

A new way to pay your hospital bill: Online payments portal available now

Paying your hospital bill just got a lot easier. The Online Payments Portal at https://pay.healthcarebc.ca will allow hospital bills* from Providence Health Care to be paid with your credit card.

Information on Novel Coronavirus (COVID-19)

Up to date information and resources relating to novel coronavirus is found here.

125 Years of Innovation Driven By Compassion

2018/2019 ANNUAL REPORT

annualreport2019.providencehealthcare.org

Visit The Daily Scan for your daily health news

READ IT HERE:

thedailyscan.providencehealthcare.org

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Providence Health Care

St. John Hospice

St. John Hospice is a 14-bed hospice with a home-like setting and 24-hour nursing care. It offers supportive end-of-life care for people with life-limiting illnesses.

Visit Hospice Palliative Care website

Location + Map: 6389 Stadium Road
Vancouver, BC , V6T 1Z4

Map:

View Larger Map
Hours: Hours:
Visitors Family and friends are welcome to visit at anytime.
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
There is a paid parking lot up the hill, a half-block away, at Thunderbird Stadium.
Drop Off & Pick Up:
Information not available at this time.
Transit:
St. John Hospice is on several bus routes. Please visit Translink to plan your route.
Key Contacts: Key Contacts:
Main Switchboard: 604-806-9686
Main Fax: 604-682-2974
Administration: 604-682-2938
Donate

St. Paul’s Hospital

St. Paul’s Hospital is an acute care, teaching and research hospital located in downtown Vancouver. It is home to many world-class medical and surgical programs, including heart and lung services, HIV/AIDS, mental health, emergency, critical care, kidney care, elder care and numerous surgical specialties.

Visit St. Paul’s Hospital website

Location + Map: 1081 Burrard Street Vancouver,
BC, V6Z 1Y6

Map:

View Larger Map
Hours: Hours:
Administration 9am-5pm
Visiting 24 hrs
New fathers or significant others in the Maternity Department are encouraged to stay overnight.
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
Underground lot, Thurlow at Comox lot, Metered parking can be found along Burrard Street
Transit:
#1 Burrard- Station/Beach,
#2 Macdonald – 16th Avenue/Burrard Station
#22 Knight/Macdonald
#44 UBC/Downtown

For more information on public transit options, visit Translink.
Key Contacts: Key Contacts:
Main Switchboard: 604-682-2344
Contact a Patient: 604-684-6532
Emergency: 604-806-8016
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Laboratory: 1-877-747-2522
Radiology: 604-806-8006
Pre-Admission Clinic: 604-806-8622
Social Work: 604-806-8221
Well Wishes
Patient Records

Mount Saint Joseph Hospital

Mount Saint Joseph is an acute care community hospital and residential home, offering emergency services, acute care, residential care, ambulatory care services and a full range of diagnostic services.

Visit Mount Saint Joseph Hospital website

Location + Map: 3080 Prince Edward Street
Vancouver, BC, V5T 3N4

Map:

View Larger Map
Hours: Hours:
Acute and Residential Visitors 24 hrs
Administration 9am-5pm
Emergency 8:00am - 8:00pm
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
Parking is available in the Kingsway parking lot at the hospital.
Rates: Half hour - $2.00 All day - $8.75
Parking is also available on the nearby streets. Please note that parking is restricted during certain hours on Kingsway.
Drop Off & Pick Up:
Emergency/Surgical Day Care entrance Main entrance (off Prince Edward Street)
Transit:
#19 Metrotown Station/Stanley Park

#N19 Downtown/Scott Road Nightbus

For more information on public transit options, visit Translink
Key Contacts: Key Contacts:
Main Switchboard: 604-874-1141
Emergency: 604-877-8341
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Elder Care Ambulatory Clinic: 604-877-8371 or 604-877-8181
Laboratory: 604-877-8302
Pre-Admission Clinic: 604-877-8176
Delia Tetrault Eye Clinic: 604-877-8172
Surgical Day Care: 604-877-8333
X-Ray-Ultrasound-Mammography: 604-877-8323
Patient Records
Well Wishes
Volunteer Resources
Donate

Holy Family Hospital

Holy Family Hospital is home to 142 extended care residents as well as one of the largest referral centres for rehabilitation in British Columbia.

Visit Holy Family Hospital website

Location + Map: 7801 Argyle Street
Vancouver, BC, V5P 3L6

Map:

View Larger Map
Hours: Hours:
Rehab Visitors 12:00pm (noon) - 8:30pm
Residential Visitors 11:00am – onwards
Administration 9:00am-5:00pm
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
Parking is available at the hospital and on the nearby streets.
Drop Off & Pick Up:
Temporary parking is available in front of the main hospital entrance.
Transit:
#100 (22nd Street Station/Airport)

Visit Translink for more information.
Key Contacts: Key Contacts:
Main Switchboard: 604-321-2661
Main Fax: 604-321-6886
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Rehab Services/General Enquiries: 604-322-2647
Physiotherapy/Outpatient / Admissions: 604-322-2653
Patient/Resident Billing: 604-297-8512
Patient Records
Well Wishes
Volunteer Resources
Donate

Youville Residence

Youville Residence is a multi-level care facility located across from Queen Elizabeth Park in Vancouver. It is home to seniors residents, and older adults needing specialized mental health services.

Visit Youville Residence website

Location + Map: 4950 Heather Street
Vancouver, BC, V5Z 3L9

Map:

View Larger Map
Hours: Hours:
Administration 9:00am-5:00pm

Residential Visitors 11:00am onwards
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
Youville parking lot (small). Adjacent streets Paid parking in Heather site parking lot.
Drop Off & Pick Up:
Temporary parking is available in front of the main hospital entrance.
Transit:
#15 Cambie bus
Canada Line: either King Edward Avenue stop 41st Avenue/Oakridge stop

Visit Translink for more options.
Key Contacts: Key Contacts:
Main Switchboard: 604-261-9371
Main Fax: 604-261-9047
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Patient Records
Well Wishes
Volunteer Resources
Donate

St. Vincent's: Langara

St. Vincent’s: Langara is a complex care residential facility located in Vancouver. The residence is home to 197 residents from a variety of cultural backgrounds, as well as a specialized unit serving 20 adult mental health clients.

Visit St. Vincent's: Langara website

Location + Map: 255 West 62nd Avenue
Vancouver, BC, V5X 4V4

Map:

View Larger Map
Hours: Hours:
Visitors 11:00am - onwards
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
Parking is available at Langara and on the nearby streets.
Drop Off & Pick Up:
There is a drop-off/pick-up area in front of the building, off Columbia Street.
Transit:
#15 Cambie

For more information visit Translink.
Key Contacts: Key Contacts:
Main Switchboard: 604-325-4116
Main Fax: 604-806-9756
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Patient Records
Volunteer Resources
Well Wishes
Donate

St. Vincent's: Honoria Conway-Heather

St. Vincent’s: Honoria Conway is an assisted living residence for seniors who are able to make decisions on their own behalf, but need help with day to day activities.

Visit St. Vincent's: Honoria Conway-Heather website

Location + Map: 4875 Heather Street
Vancouver, BC, V5Z 0A7

Map:

View Larger Map
Hours: Hours:
Visitors: 11am - Onwards
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
On-site parking for visitors in front of the building.
Drop Off & Pick Up:
There is a drop-off/pick-up area in front of the building.
Transit:
For bus routes and timetables, please visit Translink.
Key Contacts: Key Contacts:
Main Switchboard: 604-876-7191
Main Fax: 604 876-7196
Tenant Relations: 604-806-8284
Human Resources: 604-806-8007
Patient Records
Volunteer Resources
Donate

St. Vincent's: Brock Fahrni

St. Vincent’s: Brock Fahrni is a long-term care home located on Vancouver’s west side. It is home to 148 residents, many of whom are armed forces veterans. Our programs are greatly enriched by our association with Veterans Affairs Canada, the Royal Canadian Legion and Army Navy Air Force Veterans in Canada.

Visit St. Vincent's: Brock Fahrni website

Location + Map: 4650 Oak Street
Vancouver, BC, V6H 4J4

Map:

View Larger Map
Hours: Hours:
Visitors 11:00am - onwards
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
Pay parking is available in the Children’s and Women’s Health Centre parking lot.
Drop Off & Pick Up:
There is a drop-off/pick-up area in front of the building.
Transit:
#17 Oak bus

Visit Translink for more information.
Key Contacts: Key Contacts:
Main Switchboard: 604-806-9710
Main Fax: 604-806-9706
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Patient Records
Well Wishes
Volunteer Resources
Donate

Providence Crosstown Clinic

The Crosstown Clinic is the only clinic in North America to offer medical-grade heroin (diacetylmorphine) and the legal analgesic hydromorphone within a supervised clinical setting to chronic substance use patients.

Visit Providence Crosstown Clinic website

Location + Map: 84 West Hastings Street (at Abbott)
Vancouver, BC, V6B 1G8

Map:

View Larger Map
Hours: Hours:
Administration Phone: (604) 689-8803

Fax: (604) 689-3996
Hours: Monday to Friday from 8:30am - 4pm, closed for lunch between 12-1pm.
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
There are several pay parking lots within a short walking distance from the clinic.
Drop Off & Pick Up:
There is no reserved drop-off or pick-up area out front.
Transit:
Crosstown Clinic is on several bus routes. Please visit Translink to plan your route.
Key Contacts: Key Contacts:
Main Switchboard: (604) 689-8803
Main Fax: (604) 689-3996
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Patient Records
Volunteer Resources
Donate

Community Dialysis Units

Providence operates seven community dialysis units in Vancouver and the Coastal regions: in North Vancouver, Powell River, Richmond, Sechelt, Squamish, Vancouver and East Vancouver. These community dialysis units help patients receive this life-saving procedure closer to home.

Visit Community Dialysis Units website

Location + Map: We have seven clinics across the Lower Mainland. You can see them all here.
Hours: Hours:
Each site has different hours of operation.
COVID-19 update: visitation is restricted, find more information here.
Parking + Transit: Parking:
There are patient parking spots reserved at all of our clinics.
Drop Off & Pick Up:
Use reserved patient parking spots for drop-off or pick-up.
Transit:
For transit services to our Greater Vancouver sites, please visit Translink.

For transit services in Powell River, Sechelt and Squamish, please visit BC Transit.
Key Contacts: Key Contacts:
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Contact Individual Units
Patient Records
Volunteer Resources
Donate

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Providence Health Care

COVID-19 OUTBREAK DECLARED AT ST. PAUL’S HOSPITAL’S RENAL UNIT

LATEST ST. PAUL'S HOSPITAL OUTBREAK UPDATE

On January 20, a COVID-19 outbreak was declared on Unit 6B of St. Paul’s Hospital’s Renal Unit, an inpatient ward.

The hospital is currently managing an outbreak on its 5A, 5B and CSICU units.

St. Paul’s Hospital remains open to safely receive and care for everyone who requires urgent and emergent care. At this time, there is no impact to other areas of St. Paul’s Hospital. Patients are urged not to delay in seeking care to avoid exacerbating their conditions.

With regard to the 6B outbreak, patient care and services are being maintained other areas of the Renal Unit that are not affected by the outbreak.

The affected unit is closed to new admissions and transfers at this time. All visitation has been suspended until the outbreak measures have been lifted, except for compassionate (end-of-life) visits. READ MORE.

Providence Health Care declares COVID-19 outbreak on one unit of Mount Saint Joseph Hospital

A COVID-19 outbreak has been declared on Unit 3C of Mount Saint Joseph Hospital after two patients tested positive for COVID-19.

The source of the infection is currently unknown and is being investigated. The Providence Health Care Pandemic Response Team is working closely with Public Health to gather more information.

As with any outbreak in this region, Providence has immediately implemented strict infection prevention and control protocols on 3C to prevent further spread of the virus. READ MORE.

COVID-19 Outbreak on St. Paul’s Hospital Heart Centre Unit Expanded

On January 10, the COVID-19 outbreak declared January 4 on Unit 5A of the St. Paul’s Heart Centre was extended to include Unit 5B and the Cardiac Surgery Intensive Care Unit (CSICU).

St. Paul’s Hospital remains open to safely receive and care for all individuals who require urgent and emergent care. At this time, there is no impact to other areas of St. Paul’s Hospital. Patients are urged not to delay in seeking care to avoid exacerbating their conditions.

Patient care and services are being maintained in the areas of the Heart Centre that are not affected by the outbreaks. READ MORE.