Pay a bill

Details on how to pay a bill/invoice and where to ask questions about your bill.

How to pay your bill

You can pay your bill/invoice using one of the following options:

  1. Credit card - We accept Visa, MasterCard and American Express
    • Please refer to your invoice/statement for the telephone number to call if you wish to pay by credit card over the telephone. 
    • You can now also pay your invoice online through the Online Payments Portal:


  2. Cash, debit, credit card and, now at St. Paul’s Hospital, WeChat Pay and Ali Pay
    • Payment can be made in-person at the Cashier Office/Information Desk in the patient’s hospital of service.


  3. Cheque - Personal or certified cheques made payable to Providence Health Care can be mailed to:
    • 1795 Willingdon Avenue, Burnaby, BC V5C 6E3
    • Please note that there is no walk-in service at this location.

*Please label your payment correctly. If we cannot identify that a payment is yours, we will return it within 14 days.

Questions about your bill?

For any questions or to request a refund, please call:

Accounts Receivable
604-297-8512 (option 2)


Monday to Friday
8:00 a.m. — 4:00 p.m. (pt)

Need more detailed information?

Receipts are available as part of the payment process. 

If you require a further receipt, please email:

Information about fees

Hospital fees

Fees may include semi and private room charges, uninsured services, supplies, and procedures requested by third parties.

If you are an uninsured, out-of-province or out-of-country patient, learn more about hospital fees for non-residents.
If you believe you've received a bill in error and have Medical Services Plan (MSP) coverage, call us immediately with your B.C. Care Card number.

Long-term care fees

Rates and payment plans for long-term care.

Patient transportation fees

Fees may apply if you are transported by ambulance to a hospital, transferred between hospitals, or when you are discharged from hospital.

With B.C. Medical Services Plan (MSP) coverage

Without Medical Services Plan (MSP) coverage

Payment information

Travel assistance for patients travelling to access medical care outside their home community

If you have a planned hospital appointment for a service not available in your community (e.g., visiting a specialist, obtaining specialized diagnostic testing), it is your responsibility to arrange and pay for your trip to and from your appointment. There are some B.C. Ministry of Health and health authority programs that may help you with some of the travel and accommodation costs.

WorkSafeBC and Workers' Compensation Board Claims

If you were injured at work, start a claim by contacting WorkSafeBC as soon as possible.

WorkSafeBC must have all the required information to make a decision on your claim. Until they do so, we are legally obligated to invoice you for the service. It is important to keep our office up-to-date on the status of your claim to avoid having your account become delinquent.

Hospital fees for non-residents of B.C.