Palliative Outreach & Consult Team

Information for patients and residents accessing the Palliative Outreach and Consult Team.


The Palliative Outreach and Consult Team (POCT) is a team of doctors and nurses who specialize in providing quality palliative care and symptom management. 

The team can be accessed by anyone in the organization, including all patients and residents. 

POCT members seek to deliver person-centred care. They focus on enhancing the quality of life of those living with advanced chronic and/or life-threatening illnesses. POCT strives to ensure that all people have access to excellent and appropriate care.

Where we fit

We work at each site as part of a team to support you in navigating your care over time. Our interdisciplinary team consists of your doctor, nurses, care aides, pharmacist, rehabilitation therapists and social workers.

What to expect

We support families and staff in caring for patients and residents in four main ways:

Support for Indigenous Peoples

The Indigenous Wellness Liaison Team is here to support your health journey. Team members offer cultural support and healthcare advocacy. Learn more below or call them at 604-682-2344,62937 or email

  • Indigenous wellness services

    The Indigenous Wellness Team at Providence is available to support Indigenous patients and their families. We are here to coordinate culturally safe wellness supports and services.

Education & resources


POCT Triage nurse

The nurse will talk to the patient's Most Responsible Provider (MRP) in the hospital about the consultation request. The MRP is the physician who is primarily responsible for a patient’s care.


Monday to Friday
8:00 a.m. — 4:00 p.m.

Medical & professional referrals

Primary care doctors and community health providers can send their patients for consultation. They can refer to either St. Paul’s Hospital and Mount Saint Joseph Hospital via the contact numbers above.  

Members of the palliative outreach and consult team (POCT) see the referrals. We offer consultation in many languages with professional translation services, as required.