Mount Saint Joseph Hospital patient & visitor guide

An overview for patients and visitors about information and services at Mount Saint Joseph Hospital.

Surgeons and nurses smiling in an operating room

When you arrive at Mount Saint Joseph Hospital, you will check in, meet your care team and consent to treatment.

On the day of your appointment, please arrive at Mount Saint Joseph Hospital at least 15 minutes early.

If you feel sick or have a temperature, call ahead to let your doctor know.

Checking in

After arriving at the hospital, you should check in at your clinic or surgical ward.

You can get directions from the Cashier’s Office and Information Desk, which is located on the ground floor at the Prince Edward Street entrance. The Cashier’s Office and Information can also help you settle your accounts and store small valuables.

There are volunteers stationed at Mount Saint Joseph’s main entrance to help you find your way. The volunteers wear blue t-shirts.

Meeting your health care team

During your appointment, you will meet your health care team.

Your admitting doctor is responsible for your care and discharge while at Mount Saint Joseph Hospital.

Your doctor will work closely with your larger health care team. Team members may include nurses, social workers, pharmacists, dieticians, physiotherapists, occupational therapists and rehabilitation assistants.

Mount Saint Joseph is also a teaching facility. Students from all professions may be part of your health care team.

Consenting to treatment

Depending on the treatment you need, we may ask you to sign a form that says we are allowed to treat you. This form is called “Consent to Treatment”.

Make sure you read and understand everything on the form before you sign it.

  • If you have trouble hearing or if English is not your first language, you can ask for an interpreter.
  • You can ask us to read the form to you and explain it in words you understand. Write down questions to ask if you need more information or do not understand something. You can also get a family member or friend to ask the questions for you. You might also want to write the answers down so you can remember them later. 
  • You can change your mind about treatment at any time.