Health system update

The B.C. health system was impacted by the global CrowdStrike disruption on July 18. We are pleased to share that, due to the tremendous efforts by everyone involved in this response, the risk is now managed. We thank our staff and medical staff for quickly implementing contingency plans to ensure that our health care services remained operational. Thank you to our patients, residents and families for their understanding and patience.

 

Accountability

Providence Health Care is committed to ensuring we are always accountable to you. Explore the various ways we do this.

Being accountable to those we serve is important to us. We are accountable to you in the following ways:

  • We invite your feedback.
  • We are transparent (open) about our finances.
  • We work hard to protect your confidential (private) information.

We welcome your feedback to help us improve our services as we strive to deliver exceptional Person and Family-Centred Care.

  • Financial reporting

    Get information about the financial resources we use to meet our targets, maintain existing services and develop new ones.

  • Quality care

    The people of Providence work every day to provide the best quality of care.

  • Value-based health care

    VBHC is an approach focused on achieving health outcomes that matter to patients and families.

  • Ethics

    This page outlines how Providence Health Care supports ethical care for patients.

  • Privacy & confidentiality

    An overview of the Information Access and Privacy Office at Providence Health Care.

  • Energy & environmental sustainability

    Learn why climate change and sustainability are important to Providence Health Care.

  • Safe reporting

    We have several options for you to tell us about issues or wrongdoing.

  • Public Interest Disclosure Act

    Speaking up when things aren’t right within our organization supports our values of respect, integrity and trust, and the safety and well-being of our patients, communities, and colleagues.