Previous Outbreaks Now Declared Over

  • Holy Family Hospital Long Term Care
  • Neonatal Intensive Care Unit, St. Paul’s Hospital
  • Holy Family Hospital Long Term Care Neighbourhoods 1&2
  • 8A, St. Paul's Hospital

If you think you have symptoms, use the COVID-19 Self-Assessment Tool

The Province has created 1-888-COVID19 for non-medical information about COVID-19, including travel recommendations, social distancing, and resources from the provincial and federal governments. 

1-888-COVID19 (1-888-268-4319) or via text message at 604-630-0300 is available seven days a week, from 7:30 a.m. to 8 p.m. PST in 110 languages

The 811 number is also in place for medical-related COVID-19 questions.

Should I get tested?

Any British Columbian who is exhibiting cold, influenza or COVID-like symptoms is now able be assessed for and get a COVID-19 test from a physician, nurse practitioner or local community collection centre.

Individuals with respiratory or other COVID-like symptoms no longer have to be referred for testing by a health-care provider or by calling 811.

While testing is now available for those who need it, not everyone needs a test. If an individual has no symptoms, even if they are a contact of a confirmed case or a returning traveller, they do not require a test.

If you develop cold, influenza or COVID-19-like symptoms, use the BC COVID-19 Self-Assessment Tool to help determine if you need further assessment for COVID-19 testing by a physician, nurse practitioner or at a local collection centre. You can complete this assessment for yourself, or on behalf of someone else, if they are unable to. 

Please visit an emergency department if you are experiencing health conditions that require urgent and emergency care.

For COVID-19 testing locations, as well as additional information and helpful links, please click here.


In response to the COVID-19 pandemic, Providence Health Care is working closely with the Ministry of Health and BC’s other health authorities to protect the health of all British Columbians, particularly the most vulnerable, in our Long Term Care and Acute Care settings.

For Long Term Care (LTC):

The Ministry of Health, working with the provincial health officer, has developed updated guidelines to support visits between family members and residents of long-term care homes and seniors’ assisted living facilities.

Under these new guidelines for social visits, residents can visit with one designated family member or friend*. *Facility staff/operator can approve a change to the designated visitor under extenuating circumstances; for example, if the visitor moves away or becomes ill and is unable to visit.

  • You will be screened for signs and symptoms of illness, including COVID-19, and possible exposure to COVID-19, prior to every visit.
  • You will need to bring a mask and wear it for the duration of your visit.
  • Please practice hand and respiratory hygiene (cough/sneeze etiquette), and maintain two-metres of physical distance where possible.

If you are an essential visitor: You may not need to schedule your visit in advance. If there is another family member or friend providing essential care, only one visitor is allowed at a time*. *Except for palliative and end-of-life care, where more than one visitor may be allowed at a time.

If you are visiting for social reasons, you need to do the following:

  • Book your visit with facility staff in advance.
  • Socialize in designated areas identified by facility staff.

Please note: Visits are not allowed if there is an active COVID-19 outbreak at the residence.

If you have any question, concern or need assistance with the facility’s safety procedures, please contact the number listed on the poster at the main entrance(s). In addition to visits in person, we also encourage you to stay in touch with your family or friend at the facility either virtually or remotely. 

For the updated guidance for long-term care and seniors’ assisted living facilities, visit BC Centre for Disease Control’s website.

Residents of our long-term care facilities and their families can find more information here.

For Acute Care:
Effective immediately, Providence is restricting all visitors to Acute Care inpatients to essential visits only.

Essential visits include, but are not limited to:

  • Visits for compassionate care, including critical illness, palliative care, hospice care, end of life;
  • Visits paramount to the patient/client’s physical care and mental well-being, including:
    • Assistance with feeding;
    • Assistance with mobility;
    • Assistance with personal care;
    • Communication assistance for persons with hearing, visual, speech, cognitive, intellectual or memory impairments;
    • Assistance by designated representatives for persons with disabilities, including provision of emotional support;
    • Visits for supported decision making; and
    • Visits for pediatric care, labour and delivery.
  • Existing registered volunteers providing the services described above.
  • Visits required to move belongings in or out of a client’s room.
  • Police, correctional officers and peace officers accompanying a patient/client for security reasons.


All Providence Health Care sites have controlled access protocols in place and all visitors can expect to be asked the reason for their visits and may not gain access to the site, based on the above criteria.

Please see attached document on restrictions and requirements for bringing a care package for a patient.


Providence Health Care is implementing new measures to help keep patients, clients, staff and medical staff safe as scheduled elective surgeries resume in the coming weeks.   

As part of our restart plans, access to expanded health care services such as surgical, ambulatory and community services, diagnostic imaging and lab testing will resume in a safe manner with protective measures in place. Click here for more information.


Pay parking for patients, staff, and visitors at all health authority owned and operated sites, including those of Providence Health Care, is suspended effective April 1 until further notice.

  • The City of Vancouver is also providing street parking in neighbourhoods near all Vancouver hospitals, including all Providence sites. 
  • St. Paul’s has reserved 46 spaces dedicated for patients and the public - these spots are located along the inside wall, spots 286–299 and 462–495.


Providence’s spiritual health practitioners have created an online memorial service intended for anyone who is grieving loss, especially now in a time when social distancing is in place.

Those who are interested can view the on-line memorial at any time or location they wish via this link: They can view alone, or if possible, with their household. Friends and family could arrange to view at the same time from far flung places, as a way to gather together for a shared experience.


All offers of goods and services with respect to the COVID19 response can be emailed to For monetary donations to the COVID-19 response fund, please visit the St. Paul’s Foundation website. A heartfelt thank you to the many community members and businesses generously offering assistance.

About COVID-19

VCH/PHC Resources

B.C. Resources

Canadian Resources

Global Resources


After-hours media line: (604) 312-3547

This page last updated July 20, 2020 2:11pm PDT