We are accountable to the public we serve.

This section outlines the work we do to monitor and track our performance to ensure our services meet your needs.

Compliments and Complaints

We welcome your feedback as it helps us improve our services.

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Finances + Resources

We strive to provide excellent and accountable care to those we serve.

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Quality Care

The people of Providence work every day to provide the best quality of care.

Clinical Ethics

Our Ethics department provides an important consultation service to assist clinicians, organizational leaders , and policy makers with ethical concerns related to the care we provide.

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Privacy + Confidentiality

The Information Access and Privacy Office (IAPO) is responsible for overseeing the information and privacy practices at Providence Health Care to ensure we are in compliance with the Freedom of Information and Protection of Privacy Act (FIPPA). 

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Public Interest Disclosure Act (PIDA)

Speaking up when things aren’t right within our organization supports our values of respect, integrity and trust, and the safety and well-being of our patients, communities, and colleagues. Effective June 1, 2023, the Public Interest Disclosure Act (PIDA) applies to all B.C. health authorities and PHC, which will further encourage this speak up culture.

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Safe Reporting

Providence Health Care is an open and accountable organization, and we encourage a culture of discussion.

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Energy & Environmental Sustainability

2021 Environmental Performance Accountability Report

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