In response to the COVID-19 pandemic, Providence Health Care is working closely with the Ministry of Health and BC’s other health authorities to protect the health of all British Columbians, particularly the most vulnerable, in our Long Term Care and Acute Care settings.

For Long Term Care (LTC):
An order was issued on March 20th by Vancouver Coastal Health’s Medical Health Officer which changes the visiting policy in Long Term Care effective immediately.

The order directs us to deny access to any and all visitors to LTC, with the limited exception of the immediate family members of a resident who is clinically assessed to be at end of life and the spiritual advisor to this resident, in which case such individuals will be subject to enhanced screening for COVID-19. 

For Acute Care:
Effective immediately, Providence is restricting all visitors to Acute Care inpatients with three limited exceptions:

  • Compassionate visitation by immediate family members of inpatients who are at end of life;
  • Visits considered paramount to inpatient/client care and well-being, such as assistance with feeding or mobility; and
  • Existing registered volunteers providing services as described above only.

All Providence Health Care sites have controlled access protocols in place and all visitors can expect to be asked the reason for their visits and may not gain access to the site, based on the above criteria.


Only urgent and emergency procedures will be taking place in the coming weeks. All non-urgent scheduled surgeries will be cancelled. Ambulatory clinics will be scaling back in-person appointments. If you are booked for an upcoming appointment, the clinic will be in touch with you to discuss your appointment.

Up to date information and resources relating to novel coronavirus are found here.

The Province has created 1-888-COVID19 to connect British Columbians needing non-medical information about COVID-19. This includes the latest information on travel recommendations and social distancing, as well as access to support and resources from the provincial and federal governments. 1-888-COVID19 is available seven days a week, from 7:30 a.m. to 8 p.m. in 110 languages. The 811 number is also in place for medical-related COVID-19 questions.


Please note that as things change rapidly, this webpage will be updated.