Health Services

Youville Residence

Attention: Visitor Access Restrictions in our long-term care homes

The Ministry of Health, working with the provincial health officer, has developed updated guidelines to support visits between family members and residents of long-term care homes and seniors’ assisted living facilities. Under these new guidelines for social visits, residents can visit with one designated family member or friend*.*Facility staff/operator can approve a change to the designated visitor under extenuating circumstances; for example, if the visitor moves away or becomes ill and is unable to visit.

Please note: Visits are not allowed if there is an active COVID-19 outbreak at the residence.

One hundred percent of long-term care and seniors’ assisted living facilities have safety plans in place and are offering family/ social visits. Signage will be posted at all main entrances to clearly communicate essential and social visit policies, with a phone number to call if visitors have questions or need assistance at the site.

For all visitors:

  • You will be screened for signs and symptoms of illness, including COVID-19, and possible exposure to COVID-19, prior to every visit.
  • You will need to bring a mask and wear it for the duration of your visit.
  • Please practice hand and respiratory hygiene (cough/sneeze etiquette), and maintain two-metres of physical distance where possible.

If you are an essential visitor:

  • You may not need to schedule your visit in advance.
  • If there is another family member or friend providing essential care, only one visitor is allowed at a time*.
  • *Except for palliative and end-of-life care, where more than one visitor may be allowed at a time.

If you are visiting for social reasons, you will need to do the following:

  • Book your visit with facility staff in advance
  • Socialize in designated areas identified by facility staff 

If you have any question, concern or need assistance with the facility’s safety procedures, please contact the number listed on the poster at the main entrance(s). In addition to visits in person, we also encourage you to stay in touch with your family or friend at the facility either virtually or remotely. As B.C. works to continue “flattening the curve,” we will continue to update the guidelines to ensure the health and safety of patients, residents, staff, and visitors.

For the updated guidance for long-term care and seniors’ assisted living facilities, visit BC Centre for Disease Control’s website.

Residents of our long-term care facilities and their families can find more information here.


Youville provides residential care and specialized mental health services.

Youville Residence

4950 Heather Street
Vancouver, BC, V5Z 3L9


Administration 9:00am-5:00pm

Residential Visitors 11:00am onwards

COVID-19 update: visitation is restricted, find more information here.

Key Contacts: 

Main Switchboard: 604-261-9371
Main Fax: 604-261-9047
Compliments and Complaints: 604-806-8284
Human Resources: 604-806-8007
Patient Records
Well Wishes
Volunteer Resources

We offer a diverse range of services to all British Columbians. Choose between those that can be accessed as an outpatient, or those that require admittance to a hospital or facility.


Located across from lovely Queen Elizabeth Park in Vancouver, Youville is home to 42 residents, as well as a specialized mental health unit for older adults.

Health Services

Youville Residence is a multi-level care facility located across from Queen Elizabeth Park in Vancouver. It is home to seniors residents, and older adults needing specialized mental health services.

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Info for Visitors

Due to COVID-19 visitation is restricted until further notice.

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Parking + Transit

Parking Youville has a small parking lot. You can also park on nearby street. There is paid parking available in the Heather site parking lot. Please click here for a parking map.

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