St. Paul’s Hospital

Info for Patients + Families

Browse this section for information on being a patient at St. Paul’s Hospital.

Overview

Your admitting physician is responsible for your medical plan of care and discharge with the close involvement of your care team. Potential team members include nurses, social workers, pharmacists, dieticians, physiotherapist, occupational therapists and rehabilitation assistants. As St. Paul’s is a teaching facility, students from all the health professions may also be involved in your care.

Patient Services

Patient satisfaction is a top priority for us. A number of services are in place to ensure that the care you receive meets your needs and exceeds your expectations.

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What to bring with you

There is a lot to think about when coming to the hospital. Here is a checklist to help make your visit easier.

What to Bring

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Indigenous Self-Identification

Providence Health Care (PHC) is committed to building a better, safer relationship with Indigenous Peoples and communities, and to closing the gap in health and social disparities for Indigenous people in British Columbia. Part of this commitment is making it safer for patients, clients, and residents to tell us that they identify as Indigenous and if they would like access to culturally relevant resources and supports while receiving care from us.

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Info for Surgical Patients

What can you expect — and what is expected of you — if you are having surgery at St. Paul’s Hospital?

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Private Rooms

Private and semi-private rooms can be available for additional cost.
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Non-Residents of British Columbia and International Patients

Hospital fees for non-residents of B.C.

Coverage by another provincial medical plan

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Mail + Pay Phones

We encourage you to stay in touch with loved ones when they are in hospital.

Mail + Pay Phones

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Well Wishes Email

Send a message to a friend or family member in hospital.
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Travel + Accommodation

Travelling far from home to seek medical treatment can be stressful. We hope the information in this section helps make it easier.

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Going Home

The following is a check-list to help your transition back home.

Preparing to Go Home

Some important things to consider when planning your return home after treatment:

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Patient Rights + Responsibilities

It is important for your comfort and safety, that you know your rights and responsibilities while you are here.

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Your Privacy + Confidentiality

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Cashiers Office + Info Desk

The Cashier’s Office is available to settle accounts and store small valuables.

The cashier’s office/info desk is located in the lobby of the Burrard Building. It is open:

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Television

Review our options available to patients while in hospital.
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Gift Shop

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Patient Records

Protecting your privacy and health records is of the utmost importance to us.

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Payments

If you receive an invoice/statement from us, you may pay using any of the options listed below.

How can I pay?
We accept payment from the following methods:

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Become a Patient and Family Partner

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