Mount Saint Joseph Hospital

Info for Patients + Families

Browse this section for information on being a patient at Mount Saint Joseph Hospital.

Overview

Your admitting physician is responsible for your medical plan of care and discharge with the close involvement of your care team. Potential team members include nurses, social workers, pharmacists, dieticians, physiotherapist, occupational therapists and rehabilitation assistants. As Mount Saint Joseph is a teaching facility, students from all the health professions may also be involved in your care.

Patient Records

Protecting your privacy and health records is of the utmost importance to us.

Patient Services

A full range of services are in place to ensure that the care you receive meets your needs safely and with respect for your dignity. We have listed a few of our patient services below.

Info for Surgical Patients

What can you expect — and what is expected of you — if you are having surgery at Mount Saint Joseph Hospital?

Travel + Accommodation

Travelling far from home to seek medical treatment can be stressful. We hope the information in this section helps make it easier.

Patient Rights + Responsibilities

It is important for your comfort and safety, that you know your rights and responsibilities while you are here.

Your Privacy + Confidentiality

What to Bring

There is a lot to think about when coming to the hospital. Here is a checklist to help make your visit easier.

Rooms

Private and semi-private rooms can be available for additional cost.

Admissions Desk

Find our admissions desk on the ground floor.

Admissions Desk

Gifts + Messages

Stay in touch with your loved ones.

Gift Shop

Going Home

The following is a check-list to help your transition back home.

Preparing to Go Home

Some important things to consider when planning your return home after treatment:

Payments

If you receive an invoice/statement from us, you may pay using any of the options listed below.

How can I pay?
We accept payment from the following methods:

Become a Patient and Family Partner

WELL WISHES

Email a Patient or Resident at Providence Health Care

ED Wait Times

Click here to access live PHC and VCH Emergency Department wait times.

ACCOUNTABILITY

Learn more about Providence and how we are accountable to those we serve.

HEALTHLINK

With HealthLink BC, British Columbians have trusted health information at their fingertips by phone or web.

CARE FEEDBACK

Whether it's a compliment or a complaint, we welcome feedback from all patients, residents and their loved ones.

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