What You Will Do

Summary

Providence Health Care's John Rudy Clinic (JRC) is now hiring multiple casual Clerks to help support their multidisciplinary primary health team supporting people living with HIV, including doctors, nurses, social workers, dieticians, and other health care professionals. With a focus on providing care for those who may be under-served in health care and benefit most from wrap around services, the JRC also provide other services for those not registered in their primary health clinic, including:

• Rapid HIV point-of-care testing
• PrEP for HIV prevention (please note we are not taking new PrEP clients)
• PEP for HIV prevention (medication continuation assessment only)

Please note shifts for this position will be 800-1600, 830-1630, 900-1700 and 12-2000, with weekends and stats off. 

What you will be doing: 

Reporting to the Patient Care Manager or designate and receiving work direction from the Physicians, the position performs admitting, secretarial and clerical duties for designated clinics/outpatient areas. Schedules and books outpatient appointments and admits patients by interviewing and obtaining personal patient information and entering information in health information system. Contacts physician's offices to request and/or transmit information in as per procedures. Provides pre-appointment instruction as per procedures. Generates reports from statistics for operation purposes; and performs a variety of clerical duties such as typing, sorting and distributing mail, maintaining office supplies, filing and retrieving documents, photocopying/faxing/scanning, receiving telephone calls, visitors and hospital staff and directing or transferring them to appropriate personnel, taking messages and providing routine information.

• Coordinate and schedule patient appointments: Book, adjust, and confirm appointments; provide pre-appointment instructions; and ensure charts and documentation are complete and available.

• Support patient registration and intake: Interview patients, enter and update personal and medical information in the health information system, and prepare consent forms and standard documents.

• Provide reception and administrative support: Answer calls, greet visitors, direct inquiries, manage filing systems, prepare correspondence, and support clinic flow by assisting with test bookings and form processing.

• Maintain records, reporting, and supplies: Compile statistical reports, manage downtime procedures, maintain a tidy work area, and support the clinic team with general clerical tasks like faxing, scanning, and document distribution.

What You Bring

Education

• Grade 12, two years recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to keyboard at 40 wpm.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

What We Offer

• Competitive salary: $27.10 CAD per hour 
• Comprehensive benefits: Eligible employees receive a robust medical and dental benefits package, including unlimited physiotherapy and massage, as well as paid vacation
• Unionized Stability: Enjoy the consistency and security offered by a unionized role.   
• Pension plan: Eligible employees can work towards a comfortable retirement through employer-matched contributions to one of Canada's strongest pension plans! 
• Meaningful impact: Your dedication and expertise will directly impact the lives of patients, including many from marginalized communities.  
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities:  The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. 

Who we are: 

Providence is a non-profit healthcare provider with over fifteen sites, including a large tertiary hospital in the heart of Vancouver’s beautiful and vibrant Downtown, a smaller community hospital in the idyllic Mount Pleasant neighborhood, one of the largest referral centres for rehabilitation in British Columbia, and five long-term care facilities, as well as other clinics. 

As a leading teaching and research organization, and the provincial referral center for Cardiac, HIV/AIDS, and Renal Care, we provide services ranging from acute and long-term care to leading substance use and addiction treatment supporting some of BC’s most marginalized communities. Guided by the motto “how you want to be treated”, delivering exceptional patient and family-centered care is our mission.

Curious about working at PHC and the culture of our teams? Check out the video below to learn more and meet some of the members of the team you'd be joining:

Your day to day: 

• Schedules and books appointments by methods such as receiving appointment request or referral, entering patient information into the computerized health information system, booking a time slot, making follow-up appointments, cancelling or adjusting patient appointments, booking appropriate tests, and contacting patients to provide pre-appointment instructions for test procedures or clinic appointments.
• As required contacts appropriate areas such as doctor's offices, nursing units and other departments to request patient information/documentation/test results to ensure complete records/charts prior to patient appointment. Contacts patients to set up and confirm appointments.
• Telephones or transmits test results and medical information to physicians and others according to established procedures.
• Admits patients by interviewing patients, obtaining information such as personal details, completing a variety of standard forms such as medical insurance billing cards, entering information into the computerized health information system according to established procedures, printing out keyed data as required for consent form, explaining consent form to patients, and obtaining signatures as required.
• Performs reception duties by answering telephone calls, greeting patients and visitors, and hospital staff. Answers inquiries and directs or transfers them to appropriate personnel and places by taking messages and providing routine information and escorting patients to rooms.
• Sets up and maintains filing systems for materials such as correspondence, patient test results and reports by performing duties such as creating and labeling files, assembling and maintaining files/charts, filing material as appropriate and retrieving information such as patient charts prior to patient visit or for designated personnel.
• Reviews files to ensure procedures are booked and results are in the files/charts.
• Types a variety of technical and non-technical material such as correspondence, memos, minutes, reports and medical billings from written drafts, revisions or dictating machines.
• Performs other clerical duties such as data entry, photocopies, scans, and distributes materials as required. Arranges meetings. Faxes staff attendance to staffing office as needed.
• If required, assists clinic nurse with completion of OR Booking packages by filling out patient demographic information on the booking form and faxing requisitions to departments in accordance with established procedures.
• Schedules patient appointments for diagnostic tests in areas such as Radiology and the Laboratory and contacts patients to provide pre-appointment instructions as appropriate.
• Maintains downtime procedures and reports in accordance with established procedures such as distributing materials in downtime carts.
• Generates operational statistical reports by collecting, extracting, entering, and compiling data and preparing reports as per established procedures.
• Maintains tidiness of work areas by wiping down work stations, desk tops, and equipment as per established procedures.
• Performs other related duties as assigned.

We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.