Tenant Rights + Responsibilities

It is important for your comfort and safety that you know your rights and responsibilities while living here.

Communication

In order for us to care for you, it is important that we understand each other. If we use words or phrases that you do not understand or if we give you forms or other written materials that are not clear, please ask us to explain. If you do not speak or understand English well enough to have conversations about your health, we can book an interpreter (at no cost). For daily communication we use various tools, such as pictures and translated cards.

Questions or Concerns

We are always working hard to improve our care and services. Please let us know right away if you have any concerns so we can address them as quickly as possible. If you have concerns about your daily care, we ask that you first speak with the LPN. If your concerns are not addressed satisfactorily, please speak with the assisted living coordinator or the site opeations leader. Please refer to our Feedback section for more information.

Non-Smoking Policy

Honoria Conway has a non-smoking policy and offers a smoke-free environment. Smoking is prohibited both inside the building as well as on the grounds. Smokers are required to proceed to the street level in order to smoke.

Your Belongings

Even though this is your home, it has many people coming and going. It is best that you have your family keep your valuables, jewellery or valuable keepsakes. Items do go missing from time to time. We suggest you obtain insurance for the valuable belongings you do have with you, to insure against loss and damage. Your insurance should include coverage for glasses, hearing aids, dentures, watches, as well as your own wheelchair or walker. If you wear glasses, hearing aids, or dentures, it is a good idea to have them engraved with your name. Our insurance only covers items that we have damaged or lost.

Absence from Your Suite

You may not be away from your suite for personal reasons (excluding hospitalizations) for more than 30 days in a calendar year,  unless approved by your case manager in advance. If you are, you may be required to pay the full, unsubsidized cost for any unapproved period.

Resident Bill of Rights

For more information on residents' rights view the BC Residents' Bill of Rights.