Our day to day services including pharmacy, pastoral care, cafeteria services, laundry, newspapers and more.
Menus are developed by registered dietitians, including therapeutic diets if needed. Meals are served in the large dining rooms or the small lounges as follows:
Breakfast 8:00 a.m.
Lunch 12:00 noon
Dinner 5:00 p.m.
The schedule can be modified for residents if needed. Once a month there is a special lunch on each unit. Between meals, small snacks and drinks are offered by nursing and/or activity staff. Visitors are welcome to bring in extra food, but are asked to first check with a nurse about dietary restrictions.
Residents and families are welcome to use the cafeteria and coffee vendors at Children’s and Women’s Health Centre.
Women’s Hospital Cafeteria
Seven days a week
7:00 a.m. to 7:00 p.m.
Second Cup Coffee
Children’s Hospital Lobby
Women’s Hospital Main Entrance
Specially trained arts and crafts instructors provide tools, materials and instruction on a variety of crafts. Instructors make regular visits to the unit for those unable to come to the studio. Craft items made by the residents are available for sale in the studio. Non-veteran residents can participate in this program for a modest monthly fee.
Social work services are provided for all residents and families. The social worker counsels individuals and families, makes referrals to appropriate community agencies, provides education to residents, families, may act as a resource to Family Council and Residents’ Council and advocates on behalf of residents and families. As part of the initial assessment, the social worker gathers information about the resident’s background, financial situation, social support system, strengths and achievements. Counselling can be provided to assist with stress due to illness, bereavement or a change of home. For more information on Social Work click here.
A pharmacist regularly reviews all medications. All prescribed medications are provided without charge. Residents are asked not to bring any medications with them, including over-the-counter drugs such as vitamins, aspirin and laxatives. If a resident leaves for the day or overnight, medications are prepared in advance.
When residents move in, they are assessed by an occupational therapist and/or a physiotherapist. The therapist assists with seating and mobility requirements, safety needs, recommends equipment if necessary, and helps develop a care plan- including assessment for group therapy/exercise programs. Rehabilitation assistants run a variety of social, recreational and therapeutic programs. There is also a wheelchair-accessible bus to travel to community events, and families and friends are encouraged to participate in events and outings. A music therapist also works with residents on a full-time basis. Therapies such as speech, massage or physiotherapy can be arranged on a fee-for-service basis.
Podiatry services are provided by an accredited podiatrist (physician prescription required).
If you do not speak or understand English well enough to have conversations about your health, we can book an interpreter (at no cost). Interpreter Services are available 24-hours-a-day. For daily communication, we can use various tools, such as pictures and translated cards. Patients, residents, and family members can ask a member of the health care team to place a request for an interpreter. For more information click here.
Pastoral care Staff are available to offer residents and family members emotional and spiritual support. Services are held as follows:
Saturday at 10:30 am – Roman Catholic Mass
Sunday at 10:30 am – Christian Worship Service
Second and Fourth Tuesday at 10:30am – Chinese Hymn Sing
Fourth Monday at 2:00pm – Memorial Service
Please note that Pastoral Care coverage is always available. Outside regular hours there is emergency Pastoral Care coverage by pager. Staff will contact Pastoral Care for emergency coverage. Priests, ministers, rabbis and leaders of all faith traditions are welcome to minister to their followers and encouraged to share in providing services on a regular basis. For more information, visit our Pastoral Service section.
Advanced Care Planning
Ensure your wishes for future health care treatment are known, even at a time when you may not be able to speak or communicate for yourself. To find out more about Advanced Care Planning, click here.
Outside Therapy and Extra Care
Sometimes, a person may want to have extra care beyond what we already give, or may want to have treatments we do not offer, such as massage, acupuncture, or reiki. It is possible to have these types of care while living here. Therapists coming in to our care homes must be approved to give care to you. We look at the proposed care or treatment to make sure it does not interfere with the care you are getting from us or your overall health.
Sometimes it is difficult for family members to get in to visit with you as much as you and they would like. You and your family may wish to hire a paid companion to visit with you, join you in activities, or just be with you. Our social workers will help connect you with companion agencies. You, or a family member, are responsible for interviewing, hiring, and paying for your companion. If you do hire a companion, please let us know who you have hired and what service they are going to give you.
Hair appointments can be made directly with the hairdresser or at the nursing station. Charges can be added to your monthly statement, or deducted from your comfort fund.
Personal laundry services are provided for residents. Clothes are picked up, laundered and returned to the resident’s room. Dry cleaning must be arranged by family members.
A public pay phone is located on the second floor. Portable phones for resident use are located at the nursing stations. If a private telephone is preferred, the resident or family is welcome to make arrangements (address for TELUS is 4500 Oak Street).
Canada Post delivers mail on a regular basis to our home and we will get your mail to you. We also have postage stamps and letter drop off locations. Just ask for the one closest to your room.
Computers and Email
Computers are welcome. Please check with our staff to see if Internet access is available.
Television and Radio
Residents can have a TV in their room and many large screen TV’s are located in the dining rooms, quiet rooms and atrium. Many of us enjoy TV or radio. We understand how important it can be to have your own TV and radio in your room. If you would like to bring in a TV, we suggest a flat panel TV screen as they are very compact and help make the best use of your personal space. If you share your room, we ask you to use headphones to respect the privacy of your roommate.
You are welcome to arrange for subscriptions to newspapers to be delivered to you (for example, Vancouver Sun, The Province, Globe and Mail, Sing Tao) or magazines.
We have a number of ways of letting you know what is happening here. Check our bulletin boards and newsletter for daily news and updates on residents and staff. We also receive copies of The Tapestry Foundation newsletter (twice a year), and the Providence’s d’Vine newsletter (six times a year).
Please ask the unit coordinator for information on the HandyDART service or the Taxi Saver Program, and how you or your family can register. If you need to go to the hospital for tests, or you become ill and need urgent care, your nurse may call an ambulance or another transport service to take you to the hospital. We call an ambulance when you need the care of paramedics during the trip to the hospital. When you don’t need the care of paramedics, we call another transport service. The cost of the trip, whether by ambulance or another transport service, is not totally covered by your Medical Services Plan (MSP). This cost is usually charged to you. However, you may qualify for MSP Premium Assistance where the government will pay for it. If you qualify, please complete the MSP Premium Assistance form and mail it to the address on the form. If you have any questions about this, ask your social worker.
- St. Paul's Hospital
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PHC Medical Care Team Member