Patient Rights + Responsibilities

It is important for your comfort and safety, that you know your rights and responsibilities while you are here.

Safety During Your Stay

At Providence Health Care, we want to give our patients the best care. Patients who take part in their own care do better and stay safer. Please take a few minutes to review these simple tips that will help make your hospital stay a safe and positive experience. For more information, click here. 

Communication

In order for us to care for you, it is important that we understand each other. If we use words or phrases that you do not understand or if we give you forms or other written materials that are not clear, please ask us to explain. If you do not speak or understand English well enough to have conversations about your health, we can book an interpreter (at no cost). For daily communication we use various tools, such as pictures and translated cards.

Questions or Concerns

We are always working hard to improve our care and services. Please let us know right away if you have any concerns so we can address them as quickly as possible. If you have concerns about your daily care, we ask that you speak with the team member or the team leader (clinical nurse leader). Please refer to our Feedback section for more information.

HIV Testing

All patients admitted to St. Paul’s Hospital or and Mount Saint Joseph Hospital (except for those unable to provide consent) are currently offered an HIV test with their routine blood work. For more information click here.

Non-Smoking Policy

For the comfort and safety of all patients, and in keeping with city bylaws, the hospital is a smoke-free building. For more information on our policy, click here.