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INTRODUCING CITIZEN SUPPORT HELP DESK FOR VIRTUAL VISITS 

To assist our patients with virtual visits, we now have a Citizen Support Help Desk. 

The Citizen Support Help Desk was created to offer telephone support for patients using the Zoom for Healthcare platform for their Virtual Health Visits (VHV).  For example, installing or accessing the Virtual Health Visit tool, setting up the camera and microphone, or testing the connection.  

Contact details:

Telephone: 1-844-442-4433
Hours: Monday – Friday, 7 a.m. to 5 p.m. 

Care providers who are needing technical support, please contact the PHC service desk at 604-806-9333 or servicedesk@vch.ca.

Questions about Virtual Health Visits? Please contact: virtualvisits@providencehealth.bc.ca.