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Frequently Asked Questions


Do I need an appointment?
Not for plain x-rays like chest, spines or extremities. We take people in the order they arrive in (known as "first come, first serve"). Otherwise, your doctor's office books your appointment for you. The doctor's office staff lets you know the date and time you should arrive.

What hours are you open?
Please view General Radiography hours for both MSJ and SPH.

Should I come early for my appointment?
Please arrive in our department 15 minutes early. This gives you time to check in.

What if I can't make my appointment or I'm going to be late?
If you are not able to keep your appointment, please call 604-806-8006 as soon as possible. Please give us at least 24 hours notice so we can use your time for someone else. When you call, we will give you another date and time for your test. If you are more than 15 minutes late for your appointment, we may need to cancel your time. If this happens, we will book another appointment for you when you arrive.

What do I need to bring with me?
Please bring the following items: Your CareCard, One piece of photo identification (such as a driver's license), and the paper request form (requisition) from your doctor. This gives use the information we need to do the right exam.

Where are you located and where do I park?
Providence Health Care Radiology offers x-ray services at both St. Paul's and Mount Saint Joseph's Hospitals;

St. Paul's is located at 1081 Burrard Street. To find the department, follow the red line from the main entrance on Burrard to the Radiology Department. We are located on Level two of the Providence building.

Mount Saint Josephs is located at 3080 Prince Edward Street. From the main entrance, take a left past the gift shop and check in at the Radiology front desk.

Please select parking and maps for more detailed information.

How long will the x-ray take?
That depends on the type of x-ray your doctor has ordered. A chest x-ray takes approximately 10 minutes. Some tests take longer. Please read the instructions for your specific test carefully.

Will I have to undress?
Depending on the part of the body being x-rayed, you may have to change into a hospital gown. We ask you to do this so that we get the clearest picture possible. Clothes can make it much harder to see your bones and organs clearly on the x-ray film.

Will I have to remove my jewellery or hair clips?
You need to take of any items if they are in the same area as the part of your body being x-rayed. They show up on your x-ray film and can hide important information.

Can I bring my children?
We ask that you not bring children with you. You will not be able to bring your child into the x-ray room and we do not offer childcare. If you need to bring your child with you, please bring someone to care for them while you are having the test.

Are pets allowed?
Only trained guide dogs, hearing dogs, or service dogs are allowed in the department.

How and when will I get my results?
We send your x-ray test results to your doctor as soon as possible. If your doctor does not have your results within two weeks, please ask your doctor to contact us.

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