Holy Family Hospital patient & visitor guide

An overview for patients and visitors of Holy Family Hospital.

Medical staff helping a patient walk

We want to make sure you feel comfortable about what to expect when you arrive at Holy Family Hospital.

When you arrive

During the first few days after you arrive, your rehab team will assess your ability to do everyday things like move, wash, dress, use the toilet, eat and communicate. The team will address any medical issues you may have. This will help you know what you can or can’t do, so you can get the most from your rehabilitation.

As you become more active, you may have more pain. Please ask your nurse for your regularly scheduled pain medication. You can also ask for additional pain medication if you need it.

Getting the most from your rehab

To gain the most benefit you are expected to do as much of your own personal care as is safe. Your rehab team will let you know when it is safe to do certain activities, and will help you with anything you cannot do safely.

How you can help us help you

  • Please be an active partner in your rehab. You and your family are the most important members of your rehab team.
  • If you have questions about your rehab or hospital stay, please ask us
  • It is important that we understand each other. If you do not speak or understand enough English to have conversations about your health, we often ask your family to assist. We can also provide an interpreter to help us communicate with you.
  • Everyone has a right to be treated equally and with respect. We expect all patients, families and staff to use respectful language and actions at all times.
  • We provide your medications while you are in hospital. Sometimes the hospital pharmacy does not carry a particular medication. If the pharmacy cannot provide an alternative, we may ask you to bring in your own supply from home.

When you arrive, start thinking about the following to prepare you for future discussions with your rehab team:

  • What activities you will need to manage in order to live at home safely
  • What supports you currently have
  • What supports you think you will need

Length of stay

After you arrive, as well as taking to you about your rehabilitation goals, we will also start planning your discharge when you arrive. Please talk to your team to get an estimated length of your stay in hospital.

How long you stay depends on the reason you are here and what your goals are. Your stay may be shorter or longer than someone else with the same diagnosis.

Bed assignments

Rooms can accommodate a mix of male and female patients. Private rooms are used only for special care situations. Sometimes we need to move patients from one room to another. If we move you, we will explain the reason.

Your therapy

Your therapy is designed to meet your specific needs and situation. Your therapists will help you make a treatment plan to meet your goals for rehabilitation. Therapy sessions run Monday to Friday. There is no therapy on weekends or holidays.

Are you a clinic patient?

Holy Family Hospital has services for people who stay with us as well as outpatient services for people who live at home and come to our Outpatient Rehabilitation Clinic.