Systems Specialist Health Records

Work Area: 
Application Support East
Base Site: 
Support Serv Facility(Langley)
Temporary Full Time
End Date: 
Feb 8, 2023 or return of incumbent
Job Category: 
Health Information Management
Acute Care Hospital


Reporting to the Manager, the System Application Coordinator provides primary support of all assigned Health Record computer applications within designated sites/organizations and acts in accordance with the organization’s philosophies, goals and objectives.


Ability to organize and prioritize workload.
Ability to problem-solve.
Knowledge of related computer software and equipment including advanced knowledge of current database and report writing software.
Ability to communicate effectively both verbally and in writing.
Ability to work to deadlines under pressure, with minimal supervision and frequent interruptions.
Ability to deal effectively with others and maintain cooperative working relationships.
Physical ability to perform the duties of the position.


Graduation from a CCHRA approved Health Record Administrator program. Canadian Health Information Management Association (CHIMA) Certified. Two (2) years’ recent, related experience as a Health Record Administrator in a multi-service facility, including one year as a data analyst or systems application coordinator, or an equivalent combination of education, training and experience.


Provides support for assigned applications (eg. MRI, ITS, DPT, ABS, Cactus, etc), including testing of changes/updates, setup, and first line trouble-shooting.
Acts as a liaison between health records and the vendor application specialist and/or IS for issues such as dictionary building, interfaces, and integration with other clinical information systems.
Acts as primary contact to third party vendors that affect or interact with the assigned applications (eg. Meditrain, Med2020).
Participates in projects that affect the assigned applications by methods such as modifying the applications, providing input into project direction and specifications, and building dictionaries.
Writes custom reports and edits routine reports as required.
Maintains the FHA intranet website for assigned areas.
Trains front line staff on the use of the assigned applications including holding information or training sessions, and developing training material.
Faciliates application access for users of the assigned applications by designating user access or arranging access with IS.
Develops and maintains policies, procedures and manuals for the assigned systems as required.
Recommends and coordinates changes and enhancements to assigned systems.
Meets with other information systems coordinators/specialists within the Fraser Health to exchange information and expertise on current and future implementations.
Participates on FHA committees as required