Provincial Director, Virtual and Primary Care, Foundry

Work Area: 
Foundry - Virtual Care
Base Site: 
1045 Howe
Regular Full Time
Job Category: 
Management/Non Union
Mental Health
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Foundry, in partnership with BC Children’s Hospital and our partners, have launched a virtual care initiative to improve young people’s access to mental health and substance use supports and services. We are looking for a Provincial Director to help support the ongoing program development and services for the Virtual Care and Primary Care Networks within Foundry, experience in Mental Health and Substance, working with youth and young adults is considered a strong an asset. To learn more about Foundry and the services and care we provide:


Reporting to the Associate Executive Director, the Provincial Director, Virtual and Primary Care is responsible for leading the ongoing development of Foundry’s virtual health strategy and primary care model development for youth and young adults in BC. The Provincial Director will provide strategic, operational and clinical leadership and direction for the ongoing development, innovation, design, implementation, monitoring and improvement of Foundry virtual services, both with Foundry Virtual BC and at Foundry centres. The Provincial Director leads the ongoing development of the primary care model, aligns virtual primary care with primary care services across the Foundry network and provincial primary care services. Develops guidelines and standards to support evidence-based virtual practice and service delivery, and provides clinical and operational expertise in the ongoing enhancements and use of Foundry’s virtual technology. The Provincial Director builds government and partner relations and a broad network of healthcare officials, research bodies, and stakeholder groups to collaborate, research, monitor trends, mobilize funding and exchange information. Provides leadership and direction to staff and relevant team members.


Knowledge of health care and systems/service delivery models.
Knowledge of provincial government and government ministry decision-making processes.
Knowledge of telehealth and telemedicine.
Knowledge of Internet Communication Technology (ICT) and information management, including system design, standards, connectivity, hardware, application software, data communications and knowledge of business process re-engineering.
Knowledge of the mandate, policies, programs, services and activities of relevant federal/provincial organizations and agencies to create, promote, maintain effective partnerships, including the related legislation, regulations, policies and standards, particularly as relevant to privacy and security of data and information.
Knowledge of providing care in communities which include rural, community and specialized centres including an understanding of the demographic/cultural aspects of these communities.
Demonstrated ability to create and implement novel and innovative approaches which have reduced barriers to care.
Demonstrated ability to lead change, inspiring and engaging others and promoting change behaviours.
Ability to communicate effectively, both verbally and in writing including advanced report presentation and writing skills.
Effective facilitation skills and the ability to motivate and influence physicians, leaders, clients and other key stakeholders.
Advanced skills in complex problem solving, planning, project management, change management and group process.
Ability to work effectively, both independently and as part of a team.
Ability to exercise sound judgment, critical thinking and effective decision-making.
Ability to critically assess policy and procedures and affect change.
Ability to respond to changing priorities and unforeseen circumstances.
Ability to provide leadership, guidance and direction to staff and the leadership team.
Ability to effectively manage budget and staff resources.
Ability to organize, prioritize and balance work.
Ability to operate related equipment, including computer software applications.
Physical ability to perform the duties of the position.


A Master’s Degree in Health Administration, Nursing or other relevant health care field plus ten (10) years’ of recent, related experience in progressively senior management roles working with networks, coalitions and multi-partnered projects in a youth and young adult health care environment, and experience in advancing and managing innovation and change in virtual services and primary care, or an equivalent combination of education, training and experience.


Provides strategic and clinical leadership in the ongoing development and implementation of Foundry’s virtual health strategy for youth and young adults in BC. Works with the Executive Director and Foundry leadership in the ongoing design and operations of Foundry Virtual BC, in collaboration with the Ministry of Health, Ministry of Mental Health and Addictions, and BC Children’s Hospital. Leads the ongoing integration and innovation in virtual services across Foundry centres.

Provides leadership in the development of policies, guidelines and standards to support evidence-based virtual practice and service delivery in Foundry. Works with stakeholders to develop and integrate standards and guidelines into virtual service delivery that ensures consistent service across all implemented programs across the Foundry network that is aligned with the model, principles and mandate of Foundry and those of its partner organizations and supports evidence-based practice.

Provides leadership in the ongoing development of Foundry’s primary care model. Aligns virtual primary care services with primary care services across the Foundry network and relevant provincial primary care services. Develops collaborative relationships with key external partners at local, regional and provincial levels, including Doctors of BC, Divisions of Family Practice, Primary Care Network developers, First Nations Health Authority and regional health authority primary care services, and other key partners.

Working with the Leader, Virtual Care, oversees the Virtual project team and multi-disciplinary service team, and effectively collaborates in identifying service gaps and priorities; assess risks, identify risk mitigation strategies and monitors risks; continuously contributes to quality improvement of processes; leads the design and coordinates the integration of Foundry Virtual BC services with Foundry centre services, ensuring continuity of care.

In collaboration with Foundry’s Technology team, provides clinical and operational expertise in the ongoing development of the Foundry BC platform and other technology required for virtual services. Leads the Foundry Virtual BC team and centres through the ongoing enhancements and use of virtual technologies, including the ongoing translation and evaluation of digitally-enabled practices and workflows, defining gaps and risks in clinical and business systems and technology enablers, and recommending future changes.

Provides strategic advice on best practices in designing, delivering and evaluating virtual services, including the design and delivery of integrated and virtual care environments. Maintains knowledge of best practices and benchmarking with industry, regional and national organizations to support organizational decision making, and collaborates with academic and research leaders to ensure integration of care, service, learning and research. Exchanges knowledge with provincial, national and international partners.

Liaises with the Regional Health Authorities, First Nations Health Authority, Child & Youth Mental Health in Ministry of Children and Families (MCFD), and other health and social service partners, working to establish reciprocal pathways of care with Foundry Virtual BC.

In collaboration with the Executive Director and Foundry leadership team, engages with key partners and stakeholders including senior government officials across the primary care, mental health and substance use and social services sectors. Initiates and builds strong partnerships with a broad network of healthcare officials and stakeholder groups including at the community level to collaborate on Foundry, monitor youth and young adult mental health and substance use sector trends and research, mobilize funding and exchange information.

Directs and ensures the effective and efficient utilization of the organization’s budget to enable operational goals and the strategic plan to be achieved. Forecasts requirements for additional resources, assists with the development of business cases/funding requests for new or expanded programs, reviews variances with other leaders, and updates and makes recommendations to Executive Director as required.

Works with Associate Executive Director to determine appropriate staff complement for organization and own portfolio. Develops selection plan and recruits, selects and hires staff for the organization.

Provides leadership and direction to own staff through coaching, guiding and modeling key behaviors/strategies; fosters team spirit and dialogue and provides guidance and advice to facilitate resolutions to work issues; and encourages staff development. Assists team members in defining shared and individual goals in order to meet target dates and ensure alignment of team objectives with the organization’s goals and objectives. Monitors and evaluates staff to ensure effective performance of duties.

Promotes, disciplines and initiates employee terminations as required (in consultation with Human Resources). Handles labour relations issues including the grievance process. Represents the organization in employee grievances and other labor relations matters. Approves essential service levels as necessary.

Performs other related duties as assigned.