Project Manager/Analyst - Patient Centred Performance Measurement

Work Area: 
SPOR Initiative
Base Site: 
St Paul's Hospital
Regular Full Time
Job Category: 
Management/Non Union
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

The British Columbia Ministry of Health’s Office of Patient-Centred Measurement, based at Providence Health Care, oversees the planning and implementation of a large-scale patient survey program across sectors. Our provincially coordinated, scientifically rigorous measurement program includes survey selection or development, data collection, analysis and reporting and action planning. Learnings in BC have shown that only when patient and family feedback, collected both as quantitative and qualitative data, is analyzed and interpreted does it become information that will be used to guide improvement efforts across every level of our healthcare system. As a Project Manager/Analyst in our program, you will engage with stakeholders across each of BC’s seven health authorities, the academic and research community, and patients and their families with lived experience. A key attribute of all members of our team is that they embrace the key guiding principle of BC’s patient-centred measurement strategy, that “at the heart of every data point in healthcare is a person”. If you want to help us to present the voices of people who use or face barriers in accessing healthcare and services in BC as “statistics without the tears wiped off ”, then we want to hear from you!


Reporting to the Provincial Executive Director, Patient-Centred Performance Measurement, the Project Manager is responsible for leading and coordinating the planning implementation and evaluation of multiple, large-scale sector survey project activities to ensure project deliverables are completed on time and on budget.  Assigned projects are provincial in scope, involving all six Health Authorities and the British Columbia Ministry of Health Services.  The Project Manager works collaboratively with stakeholders at all levels and inspires others to achieve goals and deliverables through facilitation, effective communication and addressing potential barriers to success.  Communicates with all levels of staff and management across the province to facilitate consensus, consult, negotiate and share information.  The position liaises with sector representatives from every Health Authority and the British Columbia Ministry of Health Services, consultants, other health care entities and other external agencies, as needed.  The Project Manager develops sustainable education and operational plans, evaluates outcomes and acts as a resource for staff.


  • Comprehensive knowledge of, and demonstrated experience with, project management principles and methodologies and ability to coach staff on these skills.
  • Demonstrated ability to manage medium to large, high profile development and implementation projects.
  • Comprehensive knowledge of survey research methodology.
  • Ability to gain extensive knowledge of sectors defined as priorities for coordinating province-wide surveys.
  • Ability to utilize initiative, vision, independent thinking and creative problem-solving abilities to implement project plans and realize project completion.
  • Broad knowledge of patient care delivery systems in primary, acute and residential settings.
  • Effective interpersonal, verbal and written communication skills to function within a complex interdisciplinary environment involving physician and inter-professional communities.


  • Master’s Degree in a health care discipline or Business Administration and five (5) to seven (7) years’ recent, related experience that includes:
  • managing large-scale projects, facilitating and managing consultation processes with a wide range of stakeholder groups, or an equivalent combination of education, training and experience. Current registration with appropriate licensing body.