Program Manager, ECHO on Substance Use

Work Area: 
1045 Howe (option of remote work, office or hybrid to be determined)
Base Site: 
1045 Howe
Temporary Full Time
End Date: 
Nov 30, 2022
Job Category: 
Management/Non Union
Acute Care Hospital
Mental Health


Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Director or Associate Director, the Program Manager (PM), BC ECHO on Substance Use is responsible for the management of a novel provincial clinical education program. Utilizing the Extension for Community Healthcare Outcomes (ECHO) model, BC ECHO on Substance Use PM activities may include planning and governance, overseeing successful implementation and evaluation of clinically focused educational programs, research, grant facilitation, and building relationships with key stakeholders as required. The PM is accountable for achieving successful delivery of activities for the BC ECHO on Substance Use program by meeting organizational requirements according to time, quality/scope, and budget constraints. Working with the program leadership, the PM creates the program implementation plan, work plans, funding proposals, policies and procedures and partake in program evaluation. This position is accountable for overseeing the development of progress reports and updates to funding agencies and BCCSU leadership. The PM works closely with clinical and education, communications, evaluation, and stakeholder engagement teams at the BCCSU, as well as clinical addiction experts and other relevant stakeholders to develop and implement the BC ECHO on Substance Use program.

The British Columbia Centre on Substance Use (BCCSU) is the provincial resource for evidence-based information and treatment guidance in the field of addiction. The BCCSU plays an advocacy role for positive and public policy change, reducing stigma, and supporting patients and their families. The BCCSU is committed to conducting and translating leading-edge research into improved addiction care across BC. The BCCSU develops training curricula, program standards, and practice guidelines for delivery throughout BC. The BCCSU builds collaborative networks across regional health authorities, researchers, educators, and care providers, and other allied care professionals across the province to ensure that research and innovation efficiently reach the people they are intended to serve. The administrative core of BCCSU is accountable for enabling the research, translation and practice of the organization through timely, innovative and sound management services. The BCCSU values and respects all members of its communities, each of whom individually and collaboratively contribute to transforming care, education, training, and research in this area.


Demonstrated ability to work and learn independently with minimal supervision and ability to collaborate in a larger team.

Strong interpersonal and written communication skills within a complex interdisciplinary environment.

Ability to manage multiple competing priorities and projects simultaneously in a fast-paced environment under deadlines.

Demonstrated project organization, implementation, and networking skills.

Comprehensive understanding of, and sensitivity to, diversity issues.

Demonstrated research skills, with an ability to analyze results.

Computer literacy including experience in Microsoft Office suite, reference management tools (e.g., EndNote), website programs such as WordPress, database applications and database management.

Ability to take initiative including independent thinking and creative problem-solving to implement project plans and realize project completion.

Demonstrated organization, planning and analytical skills, and meticulous attention to detail.

Ability to work effectively under time pressure to meet deadlines, multi-task, and resolve problems in a timely manner.


Master’s Degree in Health Sciences, Health Administration, Epidemiology, Public Health, Public Policy or related field. Minimum of three (3) to five (5) years recent, related experience in program coordination or project management in a demanding academic, clinical healthcare setting.
Knowledge and/or experience working in addiction, public health, infectious disease, health services and with vulnerable populations an asset.
Experience in organizing, coordinating, and managing grant-based programs and supervising data collection activities is an asset.
Demonstrated knowledge of novel education and knowledge translation programs such as Project ECHO is an asset.
Experience in preparing documents, reports, briefing notes and communication materials. Experience with knowledge translation and ability to convey both research and evaluation findings and medical concepts to a range of audiences.
Travel both locally and nationally may be required.


Manages and oversees a selection of the various BCCSU’s education programs, including the BC ECHO on Substance Use program. This includes oversight from planning and implementation to completion, including strategic work plan development, communications and meetings, management of timelines and resources, management of budget, production of deliverables, and knowledge translation activities.

Oversees project coordinators and other administrative staff on assigned projects including adequate and required training. Additionally, identifies areas of concern and escalates to program leadership, as appropriate.

Ensures effective project plans are in place and operational for the various education program. Works proactively with the program leadership to set priorities in accordance with applicable program plans, and organizational standards and emerging educational priorities

Ensures optimal utilization of available resources across projects as appropriate.

Contributes to the development of funding proposals, briefing notes and other policy focused documents for government and other stakeholders.

Assists with the development and establishment of educational policy and program evaluation recommendations.

Engages in the development of knowledge translation materials and effective strategies for dissemination and implementation of program outcomes, including peer review journals, policy reports, and infographics.

Responds to information requests and coordinates communication of responses with various departments within the organization.

Establishes positive working relationships and partnerships with a diverse set of stakeholders, including regional and national government officials, healthcare providers, educational institutions, researchers, sponsors, and people who use substances.

Maintains ongoing support from program funders and stakeholder groups, conducts consultations as needed, and keeps parties informed of program scope, status, and expectations.

Maintains professional development acumen around educational programming in substance use and addiction, including social and policy issues affecting people who use drugs in order to integrate current evidence and knowledge into educational efforts.

Accountable for overseeing annual progress reports to funding agencies and ongoing documentation of projects as needed. Reports to BCCSU leadership regarding status updates, program deliverables, and outcomes on a regular basis.

Liaise and engages with BCCSU staff when necessary to ensure that projects are implemented in alignment with BCCSU initiatives.

Perform other related duties as assigned.