Patient Care Manager

Work Area: 
Surgical Day Care and Post Anesthetic Care Unit
Base Site: 
St Paul's Hospital
Regular Full Time
Job Category: 
Management/Non Union
Acute Care Hospital

Reporting to the Program Director, this key role provides operational leadership and support to interdisciplinary team members in the provision of quality care to patients/residents and their families. This position maintains responsibility in collaboration with a Physician Leader for the effective and efficient delivery of services within specified sub-units of a clinical program. This role promotes and facilitates the continuum of care delivery both internally and with external agencies in alignment with the Program goals and strategic direction by implementing and using quality improvement, utilization management, staff development and resource management strategies. This position works collaboratively within the Program Based Care Model and in concert with the Program Leaders, other Operations Leaders, Practice Leaders, Corporate and Support Leaders. 


The Patient Care Manager possesses the following competencies that drive organizational success:

Leadership: Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.

Communication: Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.

Resources Management: Manages human, capital, financial and information resources so that organizational objectives are achieved.

Conceptual Skills: Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.

Public/Community Focus: Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.

Results Management: Plans and establishes courses of action for self and others that are results oriented.

Systems Thinking: Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.

Team Focus: Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.

Time Management: Manages own work activities and delegates tasks to achieve maximum efficiency.

Mastery of Change: Accepting of new initiatives and champions the implementation process amongst team members.

Quality Improvement: Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.


Masters degree in a related Health Profession plus a minimum of five (5) years experience at the middle management level in a medium to large health care organization or an equivalent combination of education and experience.