Leader Operations and Quality, Long-Term Care & Assisted Living
SummaryReporting to the Program Specialist, and working in consultation with all program and corporate stakeholders including residents/families and care teams, the Leader supports Resident Care Managers and Site leaders in managing program operations and upholding care and program standards ensuring efficient and high quality service delivery across all our Long-term Care and Assisted Living homes. The Leader will participate and support in all aspects of program operations including collaboration with performance improvement consultant to operationalize quality improvement strategies and initiatives. Leads, initiates, and coordinates the related business and operational process improvements, develops strategies, design and re-design initiatives for program. Chairs and/or participates in internal and external committees, working groups and team meetings as required in order to achieve program goals and objectives for the designated area of responsibility. Supervises designated staff as assigned and may oversee the human resources function, including discipline and termination of staff. Applies knowledge and expertise of improvement methods, tools and systems in a collaborative and participative process that aligns with organizational and LTC program goals, objectives and improvement priorities, focusing on enriching the lives of residents in LTC. The requirement to continuously improve quality and safety is inherent in all aspects of this position.
SkillsComprehensive knowledge of project management principles and methodologies including understanding of process improvement implementation in a clinical environment.
Comprehensive knowledge of health care regulations and their impact on clinical and operational requirements.
Comprehensive knowledge of resident care delivery systems in LTC and AL settings.
Demonstrated systems thinking with the ability to see beyond specific issues and connect ideas and opportunities at an organizational level.
Proven leadership and knowledge of project management principles and methodologies as well as technology based communication and learning strategies.
Demonstrated ability to creatively problem-solve with ability to identify root causes and effective solutions while maintaining a global perspective in order to incorporate the organization’s systems and strategies when developing solutions.
Demonstrated ability to challenge inefficient/ineffective processes and to offer constructive alternatives.
Demonstrated collaborative decision-making skills with the ability to seek out and integrate diverse points of view.
Excellent oral and written communication skills to function within a complex interdisciplinary environment.
Demonstrated skills in report writing and preparation of business case proposals with the ability to present recommendations at a senior level.
Superior organizational skills and the ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities, meeting deadlines and resolving problems in a timely manner.
Demonstrated effective interpersonal skills and ability to work cooperatively within and across organizational units using consensus building, consultation, and negotiation to achieve common goals.
Demonstrated ability to provide leadership to a diverse team and interact comfortably with a variety of disciplines at all levels of the organization.
Demonstrated client focus including ability to focus efforts on discovering and meeting residents’ needs and aspirations.
Physical ability to perform the duties of the position.
Demonstrated analytical and problem solving skills.
High degree of proficiency with standard MS Office suite, including Microsoft Word, PowerPoint, Excel and SharePoint.
Use of a personal vehicle to travel between multiple sites.
The Leader possesses the following competencies that drive organizational success:
Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.
Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.
Manages human, capital, financial and information resources so that organizational objectives are achieved.
Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.
Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.
Plans and establishes courses of action for self and others that are results oriented.
Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.
Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.
Manages own work activities and delegates tasks to achieve maximum efficiency.
Mastery of Change:
Accepting of new initiatives and champions the implementation process amongst team members.
Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.
EducationMaster’s Degree in Nursing or a Health Sciences discipline plus three (3) to five (5) years’ recent, related experience in working in a health care organization supporting the implementation of resident/patient quality improvement initiatives and/or projects in a complex environment including experience in seniors care and/or palliative care, or an equivalent combination of education, training and experience.
DutiesLeads, initiates and coordinates business, operational and quality process improvements, develops strategies, and design and re-design initiatives for all LTC and AL homes across program. Defines effective work plans and ensures tools, systems and processes are in place to gather, collate, analyze, and report high quality information. In partnership with relevant operation and/or quality leaders, develops implements and evaluates policies and processes, and conducts detailed statistical, workload, and financial analyses to identify, make recommendations and respond to service gaps.
Collaborates with other Leaders to lead and/or participate in process improvements by engaging the interdisciplinary team in problem-solving and applying tools of quality improvement, utilization and risk management including implementation of standards and tracking mechanisms and use of data and variance analysis.
Collaborates closely with Resident Care Managers and Site Leaders regarding to operational duties, functions and activities. These may be delegated to leader to oversee, support or lead across program, including but not limited to:
Review current service delivery with a view to standardization and ensures that services are based on established best practice standards and stewardship of resources and that service providers meet contractual accountabilities.
Provide the interface between the assigned LTC and AL homes and corporate /support systems to identify needs and participate in identifying solutions that will enable efficient and high quality delivery of care.
Support development of the operating and capital budgets for the areas of responsibility, monitor productivity indicators, budget variances and analysis. Approves timekeeping records, authorizes overtime and compiles periodic operational reports.
Oversight of minor capital planning across all care homes with view to standardize processes of acquisition, working with vendors to receive quotes.
Participate in supervising designated staff and overseeing human resource functions for designate area including duties such as hiring, training and orientation. Facilitate the development and implementation of orientation programs for new staff to provide the appropriate education in clinical practice routines, and care home policies and procedures. Develop, recommend, implement, and evaluate staffing patterns, rotations and vacation schedules to ensure sufficient staff to meet resident care needs.
Participate as a member of the leadership team by performing related duties such as formulating employer demands for collective bargaining, developing strike contingency plans, supporting resident care manager and site leaders during grievance process and proceedings, participating in the managerial 24 hour call structure and facilitating and initiating service delivery change proposals. May provide temporary coverage for resident care managers for leaves of short duration.
Participates as a key member in the strategic, operational and human resource planning initiatives for the designated area. Coordinates and supports the development and implementation of Department priorities, strategic directions and plans.
Participates, Investigates and supports quality assurance process such as Patient Care Quality Office (PCQO) complaints, Patient Safety Learning System (PSLS) and other care quality assurance systems. Reviews and develops SBARs, Business case and briefing notes as required for care concern.
Provides advanced clinical leadership and direction to staff in all aspects of standards of care and quality monitoring. Ensures continuing staff development, education and training is provided to maintain established and new competencies.
Works collaboratively with performance improvement consultant to monitor quality indicators related to clinical excellence and operations, while supporting implementation of quality improvement and assurance activities in partnership with care home specific leadership.
Works alongside relevant health care leaders to complete quality reviews including annual and as needed based on program and organizational strategic plan and LTC quality Framework. Develops resources for sites to facilitate improved quality outcomes.
Participates on internal and external committees as required in order to achieve program goals and objectives.
Performs other related functions as assigned.
Employees of Providence Health Care receive an excellent and comprehensive health benefit package, as per their collective agreement or terms and conditions of employment.
*Other benefit packages may apply if this is an affiliate posting.
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