Director Strategic Change Management

Work Area: 
Office of Strategy & Results
Base Site: 
Hornby Street
Regular Full Time
Job Category: 
Management/Non Union


Reporting to the Executive Director, Office of Strategy & Results, the Director, Strategic Change Management is accountable for providing strategic leadership and consultation in the successful planning, development, implementation and evaluation of change management initiatives and programs for multiple organizational-wide and large-scale projects across all programs and all sites of Providence Health Care (PHC). The Director plays a key role in the organization in the creation and implementation of transformational change thinking, policies, programs and processes that drive organizational effectiveness. The Director regularly interacts with the Senior Leadership Team, Program, Operational, Professional, Corporate and Support Leadership to provide expert consultation and to action organizational change initiatives. Builds PHC’s change management capacity by creating a team of skilled change management professionals, overseeing the delivery of change management education and coaching for PHC leaders, establishes a PHC change management practice community, and leads creation of an inventory of accessible change management tool and resources.

Key change management projects include but not are not limited to the Health Systems Redesign, and the transformation afforded by the move to the New St Paul’s Hospital & Health Campus.
Provides senior project leadership to support the achievement of organizational directions, goals and objectives utilizing change management expertise, communication, presentation, facilitation, conflict management and interpersonal skills to carry out their accountabilities.


Demonstrated competency in the implementation of evidence-informed practice in areas such as change management, employee engagement, cultural transformation, business redesign processes, systems thinking, and learning and innovation.
Demonstrated ability to assess, design, implement, and evaluate change initiatives and programs.
Demonstrated understanding of complex, large-scale organizational environments and the opportunities and challenges presented by such environments.
Demonstrated ability to build, influence, and work with a variety of internal and external teams or partners.
Demonstrated innovation, systems thinking and creativity in problem solving and decision-making.
Excellent interpersonal skills and report presentation and writing skills.
Demonstrated ability to communicate effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.
Ability to work effectively, both independently and as part of a team.
Ability to critically assess policy and procedures and affect change.
Ability to respond to changing priorities and unforeseen circumstances.
Ability to provide leadership, guidance and direction to staff and the leadership team.
Ability to effectively manage budget and staff resources.
Ability to organize, prioritize and balance work.
Ability to operate related equipment, including computer software applications.
Ability to plan and establish courses of action for self and others that are results oriented.
Ability to manages own work activities and delegates tasks to achieve maximum efficiency.
Ability to champion new initiatives and the implementation process amongst team members.
Ability to identify and implement improvements in work systems to ensure that the highest possible level of quality service is achieved.


A Master’s degree in Health or Business Administration, Leadership or Organizational Development or other related Master’s degree. Formal qualification in Change Management. Ten (10) years of related health care planning/operations experience, supplemented by strong mediation skills and the ability to motivate and influence leaders, physicians and volunteers to embrace and take action on change.

Additional experience/training/skills in areas such strategic planning, communications, human resource management, leadership development, business and finance, quantitative/analytical skills.


In collaboration with the Executive Director, aligns and/or ensures the alignment of change initiatives to PHC’s vision, strategic directions, goals and objectives. Supports organizational strategic and tactical direction setting and ensure the congruence of change initiatives with these directions.

Creates and leads transformational change initiatives through planning, implementation, integration, evaluation and ongoing monitoring; provides skilled leadership throughout each step in the process at all levels in the organization and across all stakeholders. Leverages internal resources and supports across the organization to enable change, ensuring alignment to the organization’s key strategies.

Leads the development, implementation and sustainment of expert practitioner-level change management capability and capacity across PHC.

Oversees the development of change management methodology with associated standards, tools and templates and ensures integration with project management and strategy practice.

Leads the development and delivers / oversees the delivery of change management education and coaching for leaders across the organization (including SLT members) in roles with high involvement in leading strategic change.

Nurtures the development of an organization-wide strategic change community or communities of practice and/or mentoring programs.

Leads the selection and development of specialists being prepared for and taking on increasing responsibilities in change management practice development through training and mentoring.

Leads PHC change practitioners to evolve and mature an integrated spectrum of change tools, services and development opportunities broadly accessible and effectively utilized by various level leaders across the organization.

Assesses, advises, provides and/or coaches others to provide change management for highly complex, multi-stakeholder and multi-discipline transformational initiatives of strategic importance to the organization.

Establishes detailed project charter, change plans and objectives to outline timelines and project deliverables. Executes change plans according to change methodologies, ensures successful and coordinated completion of project components, facilitates consensus with stakeholders as needed and ensures people-readiness for project implementation.

Tracks change progress according to project plans and identified metrics. Monitors and reports on the status of change within projects and major barriers encountered. Makes decisions and recommendations regarding project scope and related changes required to facilitate a successful outcome. Implements or contributes to the implementation of effective processes to assess risk, identify risk mitigation strategies and monitors risk throughout the project lifecycle as it relates to the people side of change.

Determines and manages key stakeholder relationships and liaises with key support areas and stakeholders to ensure strategic change outcomes are achieved and to negotiate/facilitate resolution of any impediments to progress and success. Negotiates with others internally in the organization and facilities consensus for advantages for resources/privileges/rights including initiative timelines and scope, regular and temporary staffing issues, and various employee-related effective dates.

Works closely with Communications to develop communication strategies.

Responsible for change management quality assurance across PHC. Establishes metrics and evaluation frameworks for change processes and programs.

Monitors national, regional and industry trends in change management, and identifies opportunities for improvement in PHCs realization of change initiative benefits.

Provides briefings, reports, updates and communications to senior leadership, executive sponsors and Ministry of Health as required.

Manages contractual relationships with external consultants as required.

Provides leadership, supervision, guidance, and direction to staff. Hires and mentors staff, conducts performance reviews, handles discipline problems, and carries out terminations if required.

Researches and develops the process, tools and techniques to effectively assess and manage the impact of transformational change on the organization.

Performs other related duties as required.