Director People and Human Resources Partnerships

Work Area: 
People and Human Resources Partnerships
Base Site: 
Hornby Street
Regular Full Time
Job Category: 
Management/Non Union
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.


Reporting to Executive Director, People, the Director, People & Human Resources Partnerships is accountable for the overseeing strategic planning and operational requirements for multiple Human Resources Advisory Services teams, each of which are assigned to specific client groups throughout the organization. Works collaboratively with PHC clinical and corporate leaders, team members, and other key stakeholders to define the strategic goals and objectives and develop short and long-term plans for the portfolio to drive service change and improvement to meet organizational strategic and operational needs. Plays key role in the strategic leadership of labour relations issues including liaison with HEABC, union officials and external agencies. Ensures the provision of expert employee and labour relations advice to PHC leaders, timely communication of policies, procedures and practices, and delivery of conflict management and dispute resolution options. Directs the implementation of human resources standards, collective agreement(s), and government and regulatory requirements. Manages overall organizational risk associated with employee and labour relations disputes. Oversees the implementation and maintenance of provincial compensation and classification plans, including authority to represent PHC on compensation and benefits decisions, both locally and in provincial forums.

Directs a team of Managers, Human Resource Partners and Analysts and Compensation & Classification Advisors by providing leadership, expertise and innovative thinking in the delivery of human resources related programs and services. Develops, in conjunction with the Executive Director, the operating and capital budget for the area, recommends allocation of resources, and prepares business cases to support new and existing initiatives and services.


Broad knowledge of health care delivery systems in primary, acute, and community settings.
Comprehensive knowledge of applicable HR processes and applicable legislation, relevant collective agreements and principles of union/management relationships.
A broad understanding of best practices and policies for applicable portfolio area. Demonstrated advanced project planning, implementation and management skills, knowledge and experience.
Strong critical thinking and analytical skills.
Evidenced change and transformative ability to lead, plan, direct, implement, organize and problem solve.
Demonstrated ability to work diplomatically and persuasively to establish and maintain effective work relationships with internal and external stakeholders.
Ability to communicate effectively both verbally and in writing.
Strong strategic planning skills
Demonstrated ability to manage budgets and staff resources and to provide direction and guidance to staff.
Demonstrated commitment to the value of continuous learning.
Ability to work under pressure, prioritize workload, and meet deadlines.
Demonstrated presentation, facilitation, and teaching skills including the preparation of instructional and procedural documents.
Ability to productively use spreadsheet, word processing, database software and other relevant computer software applications.
Physical ability to carry out the duties of the position.


A level of education, training and experience equivalent to a Masters’ degree in Industrial Relations, Human Resources or other relevant field, plus ten (10) years of recent experience than includes significant management/leadership experience including experience with collective agreement interpretation and compliance, legislation, and policies governing employee and employer relationships in a unionized work environment.


Works collaboratively with the Executive Director, other People Directors and leaders across the organization to formulate, implement, and evaluate strategic plans, goals and objectives for Human Resources and Compensation & Classification consistent with PHC’s strategic plan and the mission, vision and values.
Promotes the development of strong business partnerships with customer department/programs and identifies opportunities for improvement through regular contact with senior clinical and corporate leaders. Encourages dialogue and provides advice and guidance to facilitate resolutions of issues.
Directs the development, implementation and compliance with human resources standards, collective agreement(s), employment terms and conditions, government and regulatory requirements, and essential service preparations across the organization.
Ensures HR and Comp/Class teams provide necessary communications, advice and training to PHC leaders and staff to properly follow and comply with applicable rules, policies and practices to minimize opportunities for conflict and disputes. Oversees policies and processes within PHC for mediation and conflict resolution.
Supports the Executive Director and other People Directors in planning, directing and evaluating the implementation of complex human resources-related change initiatives (e.g., reorganizations, transfers, amalgamations, government directives, etc.).
Provides expert advice, guidance, strategic and tactical input and makes decisions on a wide-range of complex issues.
Provides leadership and direction in the overall management of advanced disputes including grievances, third party arbitrations, and civil suits relating to wrongful termination. Oversees assessment of risk and advises on risk management.
Liaises with external legal counsel, Communications, security personnel, and PHC leaders on sensitive and volatile labour relations and employment matters.
Oversees the implementation of provincial collective agreement and non-contract compensation and classification plans and directives ensuring PHC meets its’ obligations in a timely fashion, consulting with appropriate stakeholders; and as required negotiates and facilitates consensus to resolve issues.
Develops, builds and maintains mutually beneficial working partnerships, represents PHC and its interests across various stakeholder groups, and collaborates and liaises within PHC and with external groups including health authorities, Health Employers Association of BC, union partners, government agencies, and provincial/national associations. Fosters relationships of trust and respect with our union partners.
Negotiates both internally and externally to PHC on a formal basis. Provides guidance to Managers/HR Partners/Comp-Class Advisors and/or enters into contracts and letters of understanding on behalf of PHC.
Oversees designated staff by providing support, consultation and guidance to staff, establishing clear definitions of responsibility for each employee, reviewing assignments and adjusting work to ensure levels meet operational requirements. Monitors performance, provides ongoing feedback and completes reviews of staff. Investigates work and staff issues and where necessary initiates disciplinary action up to and including termination.
Develops and manages the associated capital and operating budgets including developing budget forecasts, allocating resources, monitoring expenditures and reporting on variances.
Establishes and monitors Key Performance Indicators (KPIs) and Performance Scorecards for services within the portfolio.
Keeps abreast of new initiatives, developments and trends in human resources, employee and labour relations, compensation and classification through literature review, contact with peers at other organizations, industry leader groups, professional associations and attendance at seminars, workshops and education programs.
Performs other related duties as assigned.