Director Operations, Seniors Care

Work Area: 
Long-Term Care & Assisted Living - All Homes
Base Site: 
Youville Residence
Regular Full Time
Job Category: 
Management/Non Union
Residential Care Facilities
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.


Reporting to the Program Director, Seniors Care, the Director Operations, Seniors Care working in close partnership with the Site Leader/Resident Care Managers/Leader, Operations and Professional Practice Leaders, is responsible for overseeing operations across owned and operated care homes. Specifically, providing leadership, consultation and direction for Senior Care service delivery across PHC long-term care homes, assisted living and adult day programs as well as supervising, planning and management of Site Leaders, Resident Care Managers, and Leader Operations within Seniors Care. In collaboration with the Program Director, provides strategic direction and leadership for the experience and impact of care delivery to enable the organization to become a leader in service quality of lived experiences in addition to exceptional quality care outcomes. The position will support Seniors Care operational planning; human resource development; financial management; quality improvement and resource utilization. Ensures departmental policies and procedures comply with professional, legal, and PHC standards. Working collaboratively with others, provides leadership in managing and implementing change including new senior experience and service initiatives. Represents the Program Director and the department in internal/external forums as required.


Broad knowledge of interprofessional practice and education and models of care delivery across a variety of disciplines and settings.
Demonstrated skill in leading large-scale change inititiatives from a clinical, cultural and service delivery perspective.
Demonstrated ability in leading projects and understanding of project management methodology.
Demonstrated ability to manage and supervise staff.
Demonstrated ability to plan, organize, set and accomplish objectives and goals in a complex, fast paced environment.
Demonstrated leadership, interpersonal, decision making and problem solving skills.
Demonstrated ability to critical thinking and analytical skills.
Demonstrated ability to communicate effectively verbally and in writing and make formal presentations.
Demonstrated ability to develop quality assessment systems/tools.
Demonstrated ability to work independently and in collaboration with others.
Demonstrated computer literacy in word processing, spreadsheet and database computer applications.


A level of education, training and experience equivalent to a Masters Degree in Nursing or other relevant health care professional field, plus seven (7) to ten (10) years’ recent, related experience in a complex health care environment or an equivalent combination of education, training and experience. Registration with the applicable college or association for profession as applicable.


In conjunction with the Program Director, Site Leaders and Managers, facilitates the development of a Seniors Care philosophy, goals, policies and procedures and standards in accordance with the PHC Mission, Vision and Values and strategic direction; ensures communication, interpretation and implementation by staff.  Assists the Program Director with directing the operation of services at all PHC long-term care sites including recommending changes to structures, policies and operations.
Supports the execution of Seniors Care strategic initiatives and the development and monitoring of related performance indicators. Manages projects, produces reports & briefing notes, presentations and summaries as required or requested by the Program Director.
Develops partnerships with other programs and services, internal and external to PHC, within the health system to optimize the continuity of care.
Provides leadership and support to the Site Leaders, Resident Care Managers and Leader, Operations inclusive of workload requests, equipment and project coordination, PCQO and outbreak responses. Establishes clear definitions of responsibility for each team member, reviewing workload assignments and adjusting resources according to workload. Determines required training and orientation.
Determines performance expectations in collaboration with appropriate stakeholders, provides performance coaching and evaluation for all direct reports, including annual performance reviews. Identifies and collaborates in the development of human resources strategies to ensure recruitment and retention of staff. Recruits Managerial Staff members and maintains an organizational structure for the program providing the highest quality service within budget parameters.
Applies the various collective agreements for unionized staff. Represents the Employer in labour relations matters and determines the dispositions of grievances. Investigates work and staff issues and where necessary initiates disciplinary action up to and including termination. Approves essential service levels as necessary.
Assists the Program Director with the development, recommendation and management of capital, operating and staff budgets. Identifies and documents on operating budget, workload, staff resources, minor and capital equipment purchases and space re-allocations. Monitors expenditures, responsible for variance analysis reporting and financial variance reviews.
Acts as a representative for Seniors Care on behalf of the Program Director at various forums, meetings and conferences at the regional, provincial and national level to address PHC’s interests and participates in decisions that support service delivery.
Appraises the Program Director of issues that will have an impact on existing or planned operations in the program.
Operates as a project manager, leader and facilitator of major LTC and/or AL strategic redesign projects. Identifies the need to shift current delivery model to align with provincial and PHC health strategic initiatives.
Acts as a leader in change management by planning, implementing, communicating and supporting change within Seniors Care based on strategic and operational evaluation, maintaining a resident/tenant focused approach, and anticipates and responds to shifts in services.
Promotes and presents a positive image of PHC with all stakeholders.
Performs other duties as assigned.