Corporate Director, Strategic and Operations Projects

Work Area: 
Strategy & Governance
Base Site: 
St Paul's Hospital
Regular Full Time
Job Category: 
Management/Non Union
The PHC Office of Strategy and Results (OSR) is an internal consulting team that supports initiatives that are of high strategic and operational priority for PHC senior corporate and medical leadership and the PHC Board. Our work involves partnerships and collaboration with a variety of senior stakeholders across our organization. Examples of our past and ongoing projects include development of the PHC Research Institute strategic plan; establishing a Mentorship Program for underrepresented groups within our medical residents and scientists, implementing a new framework of care for outpatient services, the development of an Opportunity Assessment Report to support next steps with Mount Saint Joseph Hospital redevelopment planning. 

The Corporate Director, Strategic & Operational Projects is responsible for developing & maintaining standardized processes for project intake and scoping, managing approval processes, prioritizing projects, managing overall project budgets, negotiating the deployment of internal and external project resources, identifying financial resource needs in alignment with organizational budget processes, monitoring risks, reporting on project status, identifying issues and recommending solutions to the PHC Senior Leadership Team and other relevant stakeholders. The Corporate Director also develops high quality business cases, project status reports, presentations, briefing notes and other written and visual materials for senior executive audiences. The Corporate Director builds strong internal and external partnerships to effectively facilitate execution of high priority strategic and operational projects, including effective and collaborative relationships with the Ministry of Health, municipalities, and senior officials at regional health authorities, private sector partners, and government agencies. The Director also researches current trends and approaches in project execution, to inform the processes and tools utilized by the Office of Strategy and Results.


Within the context of a patient and family-centered model of care, and in accordance with the Mission, Vision, Values, and strategic directions of Providence Health Care (PHC), the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.  

Reporting to the Executive Director (ED), Office of Strategy & Results, the Corporate Director, Strategic Management, The Corporate Director will play a key role in developing and growing PHC’s newly created Office of Strategy and Results.  In this role,  they are accountable for the planning and implementation of complex, large-scale projects and initiatives of both a strategic and/or operational nature that support priorities identified in the PHC Strategic Plan or identified by the CSO, President & CEO, PHC Board and SLT members and/or government directives.   The Corporate Director, Strategic and Operational Projects leads the analysis of complex, multifaceted issues, engaging multiple internal and external stakeholders in developing recommendations and communicating conclusions, risks and implications.  They are skilled at building strong and effective relationships with partner organizations as well as internal and external stakeholders, to  contribute to the achievement of PHC and joint objectives.  The Corporate Director, Strategic and Operational Projects leads selected large-scale projects (e.g., Mount St. Joseph’s Hospital Site Plan) to address organizational goals and objectives and ensure timely and effective responses to emerging issues affecting PHC and its stakeholders.  They facilitate and negotiate agreements on behalf of PHC.  The Corporate Director provides leadership and direction to a team of staff and relevant project team members. They will oversee the advancement of multiple projects in parallel, through effective leadership of a team of strategic and operational project managers.  


  • Demonstrated knowledge of the health care system, including the operations and administration of a tertiary level teaching hospital.
  • Demonstrated knowledge of senior management and administrative practices and reporting requirements in the public sector.
  • Advanced strategic and critical thinking, political acumen and decision-making skills to enable timely and/or proactive responses to issues, events, risks and opportunities that impact services and organizational strategies.
  • Superior communication skills both verbal and in written such that messages are understood; that is, understands the essence and subtleties of the communication and the intended audience.
  • Ability to establish and maintain positive and cooperative relationships with internal and external stakeholders at a senior level.
  • Ability to engage multiple internal and external stakeholders in developing creativity and innovation to respond to emerging issues.
  • Knowledge of research processes and methodology.
  • Ability to analyze complex, multifaceted issues and report on findings and recommendations.
  • Ability to lead projects and direct and oversee staff on a project basis.
  • Ability to make formal presentations to various internal and external stakeholders.
  • Ability to plan, organize, set and accomplish objectives and goals in a complex, fast paced environment.
  • Ability to manage human, capital, financial and information resources so that organizational objectives are achieved.
  • Ability to utilize word processing, spreadsheet and database computer applications.


Masters Degree in Health Services or Business Administration, or relevant clinical field such as Nursing, plus more than fifteen (15) years of experience in a complex health care environment in progressively more responsible leadership/administration roles with significant experience in leading in high-profile strategic initiatives and including experience in complex clinical service re-design and delivery planning, project management, research, issues management and process development, or an equivalent combination of education, training and experience.


1.Accountable for leading and overseeing specific organizational projects pertaining to the PHC long and short range strategic, operational and corporate priorities including large-scale system/program changes and initiatives.
2.Collaborates in the planning, coordination, integration and implementation of wider PHC initiatives across and within various SLT portfolios that support priorities identified by the CSO, President and CEO and SLT members.  Tracks and reports on progress of project and work plans and ensures alignment with PHC Mission, Vision, Values and strategic directions and service delivery plans.
3.Leads the analysis of complex, multifaceted issues, engaging multiple internal and external stakeholders (e.g., other health organizations, non-profits or industry partners, consulting firms, government and research entities) in developing recommendations and communicating conclusions, risks and implications.
4.Engages in relationship building, networking and gathering of best practices, innovations and evidence-based research, and applies information and best practices from industry, regional, national and international organizations to move the project forward to achieve its goal.
5.Communicates with PHC Senior Clinical and Medical Leadership and with Health Authority partners in order to manage the intersection and impacts of related initiatives and projects, to ensure that initiatives are appropriately staged, and to coordinate the alignment of resources (change management, employee engagement, finance, communications, performance improvement, decision support, etc.) to ensure the capacity to execute.
6.Develops and/or implements robust project management methodology to monitor and report progress of initiatives and projects.  Develops and deploys mechanisms for monitoring performance and progress in achieving successful outcomes throughout the various stages of the project. Works with operations leaders and/or executive sponsors to ensure all deliverables are met or escalated as appropriate.  Works with project leads to formulate project scope,  identify desired outcome, identify barriers and develop and activate mitigation strategies to ensure initiatives and projects remain on track and moving forward to completion.
7.Ensures an effective change management model is adopted and implemented in collaboration with the appropriate internal and external resources.
8.Works with Communications to ensure the development and effective execution of stakeholder engagement strategies and project progress reports and updates.
9.Develops an effective governance structure to support the successful completion and implementation of the project.
10.Develops an appropriate project evaluation framework to define success and measure impact of the project
11.Ensures the project work plan is effectively resourced. Develops and recommends the annual budget and is accountable for the effective, efficient and fiscally-responsible utilization of the budget to enable successful achievement of the project plan.  Monitors costs to ensure adherence to budget, and takes corrective action.
12.Effectively manages relationships with internal and external stakeholders including the Program and Physician Program Directors, Site Leaders, SLT, Board Members, Medical Advisory Council, other PHC administrative, physician and clinical leaders, community agencies, senior levels of government, the private sector and other health authorities through strategic involvement in various committees and initiatives.  Leverages these relationships in the communication and advancement of PHC strategic, operational and corporate priorities.
13.Facilitates and negotiates various memoranda, agreements and letters of understanding on behalf of PHC relating to specific corporate initiatives; coordinates related communications.
14.Coordinates and conducts research and prepares key reports such as briefing notes, issues papers, project reports and updates for the CSO and SLT and in support of selected organizational initiatives to ensure timely and effective decision making.
15.Effectively facilitates large and small group engagement and strategy sessions to gather stakeholder input and formulate project or business plans. Presents results and findings to relevant stakeholder groups, including internal and external senior executives.
16.Provides leadership and direction to team members of own portfolio including goal-setting, coaching and motivating, performance development and evaluation and promoting continuous learning. Conducts employee performance reviews and completes appraisals for assigned staff.  Recruits and supports managing employment relations issues.