Coordinator, Long -Term Care Initiatives

Work Area: 
supports 5 LTC sites and 1 Assisted Living
Base Site: 
Honoria Conway
Temporary Full Time
End Date: 
Mar 31, 2022 or return of incumbent
Job Category: 
Support Services
Residential Care Facilities


Reporting to the Director, Resident Experience, the Coordinator, Long Term Care Initiatives is responsible for providing coordination and support for operational implementation of initiatives and projects across all long term care sites at Providence Health Care. These projects may result from within the organization or from provincially mandated directives that require operational changes at long-term care sites. In collaboration with Director, Resident Care Managers and Site Leaders, and other care leads/teams, conducts gap analyses between the current and desired state and supports the development and implementation of resultant plans while ensuring quality of care and quality of life for residents. Ensures effective communication between staff and residents and families and works with relevant stakeholders to facilitate timely discussion and resolution of issues and/or concerns arising from these initiatives. Also responsible for supervising screeners located at each long-term care site including responsibility for hiring and termination. Participates in various committees and adhoc teams established to respond to long term care needs.


• Demonstrated leadership and supervisory skills.
• Demonstrated ability to plan, multi-task, organize, problem-solve and prioritize work.
• Demonstrated ability to influence the organization to improve its effectiveness through the use of appropriate standards of practice.
• Demonstrated ability to foster collaborative and effective working relationships that promote cooperative goal achievement, and contribute to an atmosphere of trust and mutual respect.
• Demonstrated ability to anticipate, analyze and resolve problems in a collaborative and/or independent manner, and recommend innovative solutions.
• Demonstrated ability to communicate effectively, both orally and in writing.
• Demonstrated ability to relate to families and residents in an understanding and supportive manner.
• Demonstrated ability to work independently and in cooperation with others.
• Physical ability to carry out the duties of the position.


Bachelor’s degree in a related health or business discipline and three (3) to five (5) years’ experience working in a health-care organization supporting the implementation of initiatives and projects in a complex environment, or an equivalent combination of education, training and experience.


1. Works with the Director and Site Operations Leaders and other multi-disciplinary team members to develop and implement plans, goals, objectives, timelines and deliverables for various initiatives at long term care sites including coordinating input from a variety of stakeholders and in consultation with the Director/Leader or designate.
2. Tracks progress on these initiatives, monitors and reports on the status and major issues/obstacles encountered. Works together with site staff in making recommendations to changes in approach or implementation, and facilitates understanding for rationale for change, seeks consensus and proceeds as needed. Acts as a resource to leaders and staff, provides support and maintains timelines.
3. Works in collaboration with the Director or designate to communicate and provide updates regarding the various initiatives including scope and status, obligations and responsibilities, and changes in operational processes. Works to ensure questions and concerns are addressed, refers to the Director and/or Site Operations Leader where necessary.
4. Works in collaboration with the Director, Site Operations Leader(s), long term care staff and other stakeholders to develop a process of evaluation for outcomes, data collection and analysis. Gathers and compiles information for discussion and distribution.
5. Provides a plan and implements quality assurance for screening at all long term care sites. Assesses and evaluates visitation support and screening resourcing at each site by reviewing rotations and vacancies, and makes recommendations to the Director for appropriate staffing levels. Supervises Screeners including hiring and termination, orientation, and evaluating performance. Provides feedback on training and performance improvement requirements.
6. Participates on a variety of committees and adhoc teams, establishing positive working relationships to ensure successful outcomes and cooperation from others involved in the initiatives and projects.
7. Deploys to outbreak sites and assists with coordinating the operational implementation of Ministry of Health orders.
8. Performs other related duties as assigned.