Chief Operating Officer

Work Area: 
VP Administration - General
Base Site: 
St Paul's Hospital
Temporary Full Time
End Date: 
Mar 31, 2022
Job Category: 
Management/Non Union
Acute Care Hospital


Within the context of a patient, client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, promotes a safe, respectful, and caring working environment for patients, residents, families, visitors and staff.

Reporting to the President & Chief Executive Officer (CEO), and as a key member of the Senior Leadership Team (SLT), the Chief Operating Officer (COO) is jointly accountable for attainment of the overall Providence Health Care (PHC) strategic goals and operational plans of the organization as approved by the Board and CEO within the context of PHC’s vision, mission and values.

This role is responsible and accountable for the strategic leadership and direction, planning and operational delivery of PHC’s acute, rehab, community and provincial programs. They are accountable for the quality of care and the patient and staff experience across these programs, through executive oversight of the relevant Executive Directors/Provincial Directors/Program Directors/Physician Program Directors. They also jointly review and sign off (with VP Medical Affairs) Physician contracts, and are instrumental in ensuring alignment of PHC’s resources and efforts to advance these strategic priorities. They are responsible and accountable for providing leadership on behalf of PHC SLT at the Vancouver Coastal Senior Executive Committees and works in collaboration with all of the Vancouver Coastal and provincial COOs.

The COO is also responsible for providing strategic leadership for a number of critical organizational strategic directions and initiatives such as the transformation required in care models associated with the new St Paul’s Hospital, the delivery of the CST program and our response to the covid and opioid overdose health emergencies.

The COO is an exceptional leader capable of translating Providence’s vision into operational reality, and motivating leaders and clinical teams across the organization to work innovatively, effectively and in a patient-focused manner. An excellent communicator who is focused on patient focused care, innovation, quality improvement and resource management and able to lead effectively in a changing environment being responsive to healthcare, public and community stakeholders. Interacts with the PHC Board and VCH Board committees for the purpose of setting direction for healthcare services and demonstration of effective and efficient utilization of resources.
Within the context of a patient, client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, promotes a safe, respectful, and caring working environment for patients, residents, families, visitors and staff.


The incumbent will possess the following competencies that drive organizational success:

Leads Self

Self-Awareness: Is aware of own assumptions, values, principles, strengths and limitations.
Manages Self: Takes responsibility for own performance and health.
Develops Self: Actively seeks opportunities and challenges for personal learning, character building
and growth.
Demonstrates Character: Models qualities such as honesty, integrity, resilience and confidence.

Engages Others

Fosters the Development of Others: Supports and challenges others to achieve professional and personal goals.
Contributes to the Creation of a Healthy Organization: Creates an engaging environment where others have meaningful opportunities and the resources to fulfill their expected responsibilities.
Communicates Effectively: Listens well. Encourages open exchange of information and ideas using appropriate communication media.
Builds Effective Teams: Facilitates an environment of collaboration and cooperation to achieve results.
Achieves Results

Sets Direction: Inspires vision. Identifies, establishes and communicates clear and meaningful expectations and outcomes.
Strategically Aligns Decisions with Vision, Values and Evidence: Integrates organizational mission, values and reliable, valid evidence to make decisions.
Takes Action to Implement Decisions: Acts in a manner consistent with the organizational values to yield effective, efficient public-centered service. Demonstrates business acumen by efficiently and effectively identifying and managing human, capital, financial and information resources.
Assesses and Evaluates Results: Measures and evaluates outcomes. Holds self and others accountable for results achieved against benchmarks. Corrects course as appropriate.

Develops Coalitions

Builds Partnerships and Networks to Create Results: Creates connections, trust and shared meaning with individuals and groups.
Demonstrates a Commitment to Customers and Service: Facilitates collaboration, cooperation and coalitions among diverse groups and perspectives to improve service.
Mobilizes Knowledge: Employs methods to gather intelligence. Encourages open exchange of information. Uses quality evidence to influence action across the system.
Navigates Socio-Political Environment: Is politically astute. Negotiates through conflict. Mobilizes support.

Systems Transformation

Demonstrates Systems/Critical Thinking: Thinks analytically and conceptually; questions and challenges the status quo to identify issues, solve problems and design and implement effective processes across systems and stakeholders.
Encourages and Supports Innovation: Creates a climate of continuous improvement and creativity aimed at systematic change.
Strategically Oriented to the Future: Scans the environment for ideas, best practices and emerging trends that will shape the system.
Champions and Orchestrates Change: Actively contributes to change processes that improve health service delivery.
Spirituality: We nurture the God-given creativity, love and compassion that dwells within
us all.
Integrity: We build our relationships on honesty, justice and fairness.
Stewardship: We share accountability for the well-being of our community.
Trust: We behave in ways that promote safety, inclusion and support.
Excellence: We achieve excellence through learning and continuous improvement.
Respect: We respect the diversity, dignity and inter-dependence of all persons.


Masters in Health Care Administration, Business Administration or other related field (or equivalent), plus a minimum of fifteen (15) years of experience in operations leadership at a senior level responsible for the development, implementation and evaluation of operational and strategic plans of a large, multi-site unionized health care organization (or equivalent level of experience). Demonstrated knowledge, expertise and experience in the disciplines of quality improvement and patient safety with demonstrable knowledge of the principles of data analysis, knowledge translation and system-wide implementation of change.


As a member of the SLT, assumes joint accountability for the development, implementation and evaluation of PHC’s long term goals, processes and systems required to action and attain the strategic plan. Develops the strategic plan in conjunction with other senior leaders and stakeholders to ensure the plan is consistent with the Mission, Vision and Values of PHC. Promotes ongoing dialogue with the SLT to ensure health care needs, operations and academic and research needs are appropriately balanced in order to set the direction for health care services and delivery that both sustains and improves services.

Oversees assigned operational areas by proactively developing and implementing strategies and action plans congruent with PHC’s long term and short term goals, strategy and policy direction and that support the organization’s overall strategic plan (including organization wide safety and quality, performance improvement and innovation, decision support, change, patient satisfaction and continuing advancement of staff through academic education, research and quality patient care initiatives.)

Collaborates with key leaders and stakeholders and leads the identification of key priorities and resource allocation, ensuring that the processes and systems necessary to operationalize, monitor and evaluate these plans are in place.

Provides executive leadership to and holds accountable the Executive Directors, Clinical Program Directors and Physician Program Directors to ensure that the processes and systems necessary to operationalize, monitor and evaluate key Program/Department priorities and plans are adhered to. Recommends remedial action and takes corrective action, as required, to ensure performance to plan.

Provides leadership and guidance on issues as required, to support the ongoing provision of quality medical services within the programs and services.

Jointly reviews and signs off (with VP Medical Affairs) on Physician contracts. Establishes and maintains a positive working relationship with Medical staff.

Builds a strong and capable leadership team within the portfolio and provides leadership to staff by articulating a vision for the portfolio and guiding staff towards the vision. Fosters a work atmosphere that stimulates and inspires those working or volunteering in the organization to realize their maximum potential and achieve desired outcomes. Models exemplary practice and interpersonal relations.

Ensures adequate succession planning for the area(s) of responsibility and identifies and mentors emerging leadership talent.

Nurtures a culture of excellence and innovation that enhances the organization’s profile as a leading health care, academic and research institution. Identifies emerging trends in health care delivery and drives the incorporation of new and innovation approaches, market and benchmark data in clinical and business processes. Encourages the integration of education and research activities into the strategic plans for the portfolio. Promotes and enhances PHC’s research capacity by developing linkages with research institutes and other organizations.

Leads the successful redesign of clinical processes, clinical transformation and improvement initiatives through the delivery of change management services and strategies that effectively incorporate best practices and evidence based processes.

Directs the development and implementation of relevant content, infrastructure solutions, systems and tools that support and enhance information gathering capacity and facilitate timely and effective decision making.

Increases PHC’s profile in the national and provincial health care community by actively participating in various groups/organizations and speaking at engagements.

Leads and directs the development of the overall financial (e.g., capital and operating budgets) and strategic workforce plan for assigned operational areas. Approves operating plans and budgets for designated portfolio(s). Ensures the acquisition of fiscal, technological, physical and human resources required to fulfill the goals and objectives of the portfolio. Working within the financial administration policy and consistent with funding projections, eliminates duplication and inefficiencies to realize operating savings that can be redirected to patient, resident and client services within PHC.

Leads the development of plans and business cases for capital development or replacement.

Identifies and evaluates new initiatives, business development and partnership opportunities. Communicates information and recommendations to SLT and/or the Board for evaluation and approval. Supports the implementation of approved initiatives, monitors and takes remedial action as required.

Fosters the development, implementation and evaluation of effective and efficient communication mechanisms for staff and other stakeholders including the public to ensure clear understanding of organizational goals, directives, programs and services.

Maintains broad internal and external contacts for the purpose of setting the direction for program and service delivery in the organization and sustaining and improving services within existing resources and the boundaries of government legislation and policy.

Develops and influences the organization’s relationships and represents PHC in interactions with senior government officials, other Health Authorities, health delivery and preventions groups and organizations, private and public sector organizations, educational institutions, research institutions, unions, and members of the public to promote understanding and cooperation in the development, implementation and evaluation of the operational goals and strategic plans of the organization.

Performs other related duties as required.