Business Analyst - Foundry

REQ: 
PHC21-128791
Work Area: 
Foundry
Base Site: 
1045 Howe
City: 
Vancouver
Status: 
Regular Full Time
FTE: 
1.00
Job Category: 
Management/Non Union
Category: 
Corporate
Mental Health
Hours: 
0830-1630

Foundry delivers a health and wellness experience for youth from ages 12 to 24 by providing access to primary care, mental health and substance use services, peer support, and social services. This role is based out of our Foundry Central office in downtown Vancouver. If you thrive in a fast-paced environment, enjoy creating and implementing new initiatives this is the team for you! To learn more about Foundry and the care and services we provide: https://foundrybc.ca/

Summary

Reporting to the Leader, Product Strategy and Innovation, the Business Analyst Foundry is responsible for supporting the implementation of technology initiatives, provides business process reengineering methods, works closely with the development team and leads the analysis and documentation of business requirements for Foundry - an initiative with the goal of providing young people with enhanced access to integrated services, thereby easing transition points for youth and their families.

Analyzes and documents gaps between business requirements and software features and functions and assists/leads the development and coordinates maintenance of statement of work and project plans.

Provides project management support for the ongoing development and implementation of technology products. In addition to providing hands-on application support, the Business Analyst also consults with cross-functional team members and provides training and support to team members.

In addition to providing training to team members, the BA will work closely with the program assistants to help manage tech support. They will use inputs from the program assistants to track the most commonly asked questions and create FAQs that the program assistants can then use to support them while answering incoming queries from service providers and youth.

Skills

  • Demonstrated teaching and coaching skills.
  • Advanced proficiency with Microsoft Office, Financial and Clinical Applications.
  • Demonstrated project management, analytical and report writing and design skills.
  • Ability to establish and maintain positive and cooperative relationships with internal and external stakeholders at all levels.
  • Demonstrated time management skills and the ability to achieve stated outcomes.
  • Demonstrated ability to carry out business process mapping and fit gap analysis.
  • Excellent interpersonal, oral, and written communication skills with the ability manage multiple interactions with multiple groups while working on multiple issues at the same time.
  • Superior analytical, problem-solving and system analysis skills.
  • Knowledge of Public Services and the Health Sector.
  • Comprehensive understanding of service management, IT support, IT infrastructure services and IT service delivery and operations.
  • Demonstrated understanding of web development, SQL and web applications preferred.
  • Comprehensive understanding of IT security data security, and privacy policies.
  • Demonstrated expertise in the application of quality improvement tools.

Education

  • Bachelor’s Degree in Health Information Science, Computer Science, Health Information Technology plus three (3) to five (5) years of recent, related experience in information technology or an equivalent combination of education, training and experience.
  • Public service and health sector experience is an asset.

Duties

1. Liaises with stakeholders to understand structures, policies, workflows, requirements and operations.

2. Reviews, analyzes and defines current/future state processes and contributes to the development of specifications and testing for identified applications or technology platform development, system modifications, and installations.

3. Coordinates and implements applications or technology platforms by ensuring documentation, writing and testing and verifying that programs are functional and consistent with specifications. Carries out post-implementation reviews and makes recommendations for improvements.

4. Develops user documentation, such as training and downtime procedures to support the implementation. Delivers education and training programs in the areas related to technology platforms and their usage.

5. Works with teaLiaises with stakeholders to understand structures, policies, workflows, requirements and operations.

Reviews, analyzes and defines current/future state processes and contributes to the development of specifications and testing for identified applications or technology platform development, system modifications, and installations.

Coordinates and implements applications or technology platforms by ensuring documentation, writing and testing and verifying that programs are functional and consistent with specifications. Carries out post-implementation reviews and makes recommendations for improvements.

Develops user documentation, such as training and downtime procedures to support the implementation. Delivers education and training programs in the areas related to technology platforms and their usage.

Works with team to identify opportunities for service enhancement related to application and technology platforms, develop program plans, monitor program plans, measure progress towards goals and objectives and identify the key factors that account for deviation from stated goals and objectives.

Works with PHC Privacy Office as well as IMITS to develop, update and maintain Privacy and Security related documents for applications or technology platforms.

Maintains contracts with vendors and monitors licensing compliance for maximizing efficiency and appropriateness.

Provides advice and direction on methods to improve performance efficiencies through the use of automated tools and revised work processes.

Implements or contributes to the implementation of effective processes to assess risks, identify risk mitigation strategies and monitor risk throughout the lifecycle.

Acts as a project manager for assigned projects, including the development, monitoring and evaluation of project plans and deliverables.

Prepares confidential analytical reports and briefings for the team as required, using information gathered from sources at national, provincial and international levels.

Attends and participates in a variety of meetings to provide financial information/business support perspective, make formal presentations and/or facilitate decision-making processes.

Performs other related duties as required.
m to identify opportunities for service enhancement related to application and technology platforms, develop program plans, monitor program plans, measure progress towards goals and objectives and identify the key factors that account for deviation from stated goals and objectives.

6. Works with PHC Privacy Office as well as IMITS to develop, update and maintain Privacy and Security related documents for applications or technology platforms.

7. Maintains contracts with vendors and monitors licensing compliance for maximizing efficiency and appropriateness.

8. Provides advice and direction on methods to improve performance efficiencies through the use of automated tools and revised work processes.

9. Implements or contributes to the implementation of effective processes to assess risks, identify risk mitigation strategies and monitor risk throughout the lifecycle.

10. Acts as a project manager for assigned projects, including the development, monitoring and evaluation of project plans and deliverables.

11. Prepares confidential analytical reports and briefings for the team as required, using information gathered from sources at national, provincial and international levels.

12. Attends and participates in a variety of meetings to provide financial information/business support perspective, make formal presentations and/or facilitate decision-making processes.

13. Performs other related duties as required.