Business Analyst, CST Project

Work Area: 
CST Site Imple PHC Ho Specific
Base Site: 
St Paul's Hospital
Temporary Full Time
End Date: 
Jul 29, 2022 or return of incumbent
Job Category: 
Management/Non Union


Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Project Manager, PHC CST Project, the Business Analyst is an integral team member responsible for providing leadership in the analysis, documentation, prioritization, and alignment of requests and requirements for the implementation of Clinical & Systems Transformation (CST) Project at PHC — a joint undertaking between Providence Health Care (PHC) ,Vancouver Coastal Health (VCH), and the Provincial Health Services Authority (PHSA) to complete a large-scale transformation of clinical practices and systems that will transform health care delivery by connecting patients and health professionals with timely, accurate and relevant clinical information to provide seamless, quality personalized care.


Superior analytical skills for data, documentation and workflows, including the ability to comprehend, analyze and resolve complex issues and present information in concise meaningful ways.

Highly developed business writing and verbal communication skills with the ability to document work appropriately.

Knowledge of project structures; business case development; contract management; documentation of workflows; health care setting and analytical tools.

Demonstrable skills planning scope, directing staff members, handling change requests, impacts, and tracking tasks, actions, risks, issues and impacts.

Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills.

Technical writing experience is considered an asset. 

Knowledge of information technology applications and outcomes achieved through new platforms

Demonstrated ability to exercise tact, good judgment and initiative, deal with frequent and random changes; make decisions for a wide variety of complex business matters.

Demonstrated ability to use database, spreadsheet and word processing software at an advanced level.

Physical ability to perform the duties of the job.


Master’s Degree in Business Administration, Clinical Informatics, or related discipline, plus a minimum of five (5) years’ recent, related experience in health care or information management, or an equivalent combination of education, training and experience.


Liaises with stakeholders to understand structures, policies, workflows, requirements and operations.

Acts as an advisor to the Project Manager by assessing project risks, identifying risk mitigation strategies and opportunities and monitoring risk throughout the life cycle of the project. Recommends solutions to achieve goals and outcomes.

Provides project management support to manage, coordinate and monitor the project and key deliverables.

Gathers, analyzes and summarizes data; collates and presents findings.

Establishes and maintains processes, policies, procedures and project control documentation. Monitors and evaluates process efficiency.

Supports the project’s governance structure, including the development of meeting materials, escalation of decisions, maintenance of decision/action logs and preparation of meeting minutes.

Interacts with stakeholders at all levels; receives input from stakeholders; prepares reports for all levels of governance and stakeholders.

Understands, documents, and communicates requirements, decisions, changes and results.

Speaks to clinical technology requirements and business needs.

Creates workable solutions to address problems that arise.