Booking & Program Clerk VR

Work Area: 
Medicine and Lung Clinics at St. Paul's Hospital.
Base Site: 
St Paul's Hospital
Temporary Full Time
End Date: 
Feb 3, 2023 or return of incumbent
Job Category: 
Shifts are 8hrs in length between the hours of 0700-1700.


Reporting to the Operations Leader or designate and receiving work direction from the Physicians, the position performs admitting, secretarial and clerical duties for designated clinic. Schedules and books outpatient appointments and admits patients by interviewing and obtaining personal patient information. Performs secretarial and clerical duties such as arranging meetings, maintaining appointment diaries, typing technical and non-technical material, data entry, filing and reception duties.


Ability to keyboard at 40 w.p.m.
Knowledge of medical terminology.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.


Grade 12, two years’ recent related experience or an equivalent combination of education, training and experience.


Schedules and books outpatient appointments by receiving appointment request or referral, entering patient information into the computerized Admission, Discharge & Transfer system and/or appointment scheduling system, booking a time slot, making follow-up appointments and canceling or adjusting patient appointments. 

Contacts appropriate area such as doctor’s office, patient, nursing unit and other departments to confirm appointments. 

Telephones or transmits test results and medical information to patients, physicians and others according to established procedures. 

Admits patients by interviewing patients, obtaining information such as personal details, completing a variety of standard forms such as medical insurance billing cards, entering information into the computerized Admission, Discharge & Transfer and/or Patient Care Administration System according to established procedures, printing out keyed data as required for consent form, explaining consent form to patients, and obtaining signatures as required. 

Performs reception duties by receiving telephone calls, visitors, and hospital staff and directing or transferring them to appropriate personnel, taking messages and providing routine information and escorting patients to rooms. 

Types a variety of technical and non-technical material such as correspondence, memos, minutes, reports and medical billings from written drafts, revisions or dictating machines. Photocopies, files and distributes materials as required. 

Sets up and maintains filing systems for materials such as correspondence, patient test results and reports by performing duties such as creating and labeling files, filing material as appropriate and retrieving information for designated personnel such as patient charts as requested. 

Schedules patient appointments for diagnostic tests in areas such as Radiology and the Laboratory and contacts patients to provide pre-appointment instructions as appropriate. 

Generates operational statistical reports by collecting, extracting, entering, and compiling data and preparing reports as per established procedures. 

Performs other related duties as assigned.