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I am writing to express my gratitude for the competent and efficient care my husband received at St. Paul’s Hospital. If you can extend our thanks to  the ER personnel, note on their records that they went over and above what might be expected in an ER, and we shall never forget and always be grateful. That kind of service comes from leadership and a hospital culture that receives requests like ours with grace andaccommodation. So, thank-you, too.”