Payments

If you receive an invoice/statement from us, you may pay using any of the options listed below.

How can I pay?
We accept payment from the following methods:

• Cheque - Personal or certified cheques made payable to Providence Health Care can be mailed to 1795 Willingdon Ave., Burnaby, BC V5C 6E3. Please note that no walk-in service is provided at this location.

• Cash, debit and credit card - Payment can be made in-person at the Cashier Office/ Information Desk in the patient's hospital of service.

• Credit card - Please refer to your invoice/statement for the telephone number to call if you wish to pay by credit card over the telephone. We accept Visa, MasterCard and American Express.

*Unidentified (or incorrectly identified) payments will be returned within 14 days.

Questions about your bill?
For any questions, or to request a refund, please call the Accounts Receivable main-line: 604.297.8512 (option 2) between 8:00am and 4:00pm (PST), Monday to Friday.

Want more information?
Receipts are available as part of the payment process. If you require a further receipt please email: patientbilling@hssbc.ca.