Liz Jolley - Operations Leader, Medicine

Written by Evan Duxbury

Wikipedia defines an engaged employee as one who is enthusiastic about their work and who takes positive action to further an organization’s interests: it’s a definition that applies particularly well to Liz Jolley. Her passion for her work has her looking for ways to improve staff engagement across PHC.

The impact that an engaged employee can make in an organization’s performance has always interested me.”

Born and raised in Kamloops, Liz studied respiratory therapy and did her clinical preceptorship at St Paul’s, gaining experience as a bedside respiratory therapist, as an educator and in the cardiac catheter lab before eventually becoming the Practice Leader for the department. She recently began a new role as the Operations Leader for Medicine & Geriatric Medicine at MSJ and is pursuing her Masters of Arts in Leadership with a Health specialization from Royal Roads University.

 “Leadership and continued learning are two things that I've been passionate about for a long time, and since the Royal Roads program allows me to work on something I can apply to my work, it seemed like a perfect fit.”

Liz’s thesis is on enhancing employee engagement at PHC,asking “what are the practices that actually engage Providence staff?” Liz has come across plenty of generic strategies for increasing engagement, but to make a significant difference, she knows the solution needs to be specific to PHC.

I want to know what PHC staff think will work in PHC units, within PHC’s culture. The Gallup survey measures what we do currently, but I want to look into the things that we’re not doing, the things we’re missing.”

Liz is in the process of wrapping up a diary study and a focus group to get staff input. She plans to then discuss those ideas with Operations Leaders to evaluate how feasible they are and if they would have the Leader’s support.

Providence as an organization has been very supportive of my continuing studies. Lori Charvat,my sponsor, has been a great source of knowledge and moral support and has opened so many doors for me. Both of my directors shifted resources to help me make it work, and have been very understanding when I’ve needed to take time to be at focus groups.”

She cautions that while undertaking a Masters degree is rewarding, it is a huge commitment of time and money. Her advice, if you’rethinking of going back to school, is to do your research first.

Finding a program that matches both your interest and your learning style is critical. A great first step when it comes to researching programs is asking your colleagues.Many of us at PHC are in programs currently or have recently finished, so seek out our feedback and learn from our experiences.”


Click here to see current research opportunities at Providence Health Care