B.C. patients go online in a big way for test results
Nearly half a million B.C. residents are getting their blood and lab test results on their computers and mobile devices, and plans are in the works to give patients radiology test results too.
The era of patient consumerism and empowerment has arrived, as evidenced by the ever-growing number of B.C. residents who’ve subscribed to the free “my eHealth” service provided by Excelleris Technologies, a division of LifeLabs, the biggest medical lab company in B.C. (The cost of providing the service is included in the fees that labs charge Victoria.)
While some doctors had concerns about how patients would react to getting bad news online instead of first hearing it from them, Dr. Shelley Ross, a former president of the B.C. Medical Association (now Doctors of B.C.), said Monday she hasn’t heard of many problems since the service launched in 2010.
Pamela Fayerman reports
Angela White, St. Paul's Hospital Volunteer