Vice President Seniors Care-Clinical and Operations

Work Area: 
Seniors Care
Base Site: 
Hornby Street
Regular Full Time
Job Category: 
Management/Non Union
Residential Care Facilities


Reporting jointly to the President & Chief Executive Officers (CEOs) of Providence Health Care and Providence Living, and as a key member of the respective Senior Leadership Teams (SLTs), the Vice President, Seniors Care, Clinical and Operations is responsible for providing strategic leadership and direction for all aspects of the PHC/Providence Living seniors care, assisted living and housing services including delivery of care, regulatory reporting, quality standards, service excellence, people leadership, asset and financial management.

The Vice President (VP) brings a demonstrated passion for working with seniors, families and health care providers to provide a safe and healthy care and living environment for our residents. The VP works collaboratively with PHC/Providence Living senior leaders to position the organization as a leader and innovator in care delivery within this sector. The VP is highly influential in creating a dedicated, person-centered culture of care delivery, employee engagement and operational excellence that consistently achieves positive care experiences for our residents and their families consistent with our Mission, Vision and Values.

The VP is also instrumental in leading the organizations’ transformation and growth strategy for seniors’ care and other assigned services including the management of significant and complex partnerships, redevelopment projects and change initiatives. The VP represents the organizations’ with respect to these initiatives and the portfolio with government, health authority, regulatory, and private sector representatives and agencies.


The incumbent will possess the following competencies that drive organizational success:

Leads Self
Self Awareness: Is aware of own assumptions, values, principles, strengths and limitations.
Manages Self: Takes responsibility for own performance and health.
Develops Self: Actively seeks opportunities and challenges for personal learning, character building and growth.
Demonstrates Character: Models qualities such as honesty, integrity, resilience and confidence.

Engages Others
Fosters the Development of Others: Supports and challenges others to achieve professional and personal goals.
Contributes to the Creation of a Healthy Organization: Creates an engaging environment where others have meaningful opportunities and the resources to fulfill their expected responsibilities.
Communicates Effectively: Listens well. Encourages open exchange of information and ideas using appropriate communication media.
Builds Effective Teams: Facilitates an environment of collaboration and cooperation to achieve results.

Achieves Results
Sets Direction: Inspires vision. Identifies, establishes and communicates clear and meaningful expectations and outcomes.
Strategically Aligns Decisions with Vision, Values and Evidence: Integrates organizational mission, values and reliable, valid evidence to make decisions.
Takes Action to Implement Decisions: Acts in a manner consistent with the organizational values to yield effective, efficient public-centered service. Demonstrates business acumen by efficiently and effectively identifying and managing human, capital, financial and information resources.
Assesses and Evaluates Results: Measures and evaluates outcomes. Holds self and others accountable for results achieved against benchmarks. Corrects course as appropriate.

Develops Coalitions
Builds Partnerships and Networks to Create Results: Creates connections, trust and shared meaning with individuals and groups.
Demonstrates a Commitment to Customers and Service: Facilitates collaboration, cooperation and coalitions among diverse groups and perspectives to improve service.
Mobilizes Knowledge: Employs methods to gather intelligence. Encourages open exchange of information. Uses quality evidence to influence action across the system.
Navigates Socio-Political Environment: Is politically astute. Negotiates through conflict. Mobilizes support.

Systems Transformation
Demonstrates Systems/Critical Thinking: Thinks analytically and conceptually; questions and challenges the status quo to identify issues, solve problems and design and implement effective processes across systems and stakeholders.
Encourages and Supports Innovation: Creates a climate of continuous improvement and creativity aimed at systematic change.
Strategically Oriented to the Future: Scans the environment for ideas, best practices and emerging trends that will shape the system.
Champions and Orchestrates Change: Actively contributes to change processes that improve health service delivery.

Spirituality: We nurture the God-given creativity, love and compassion that dwells within us all.
Integrity: We build our relationships on honesty, justice and fairness.
Stewardship: We share accountability for the well-being of our community.
Trust: We behave in ways that promote safety, inclusion and support.
Excellence: We achieve excellence through learning and continuous improvement.
Respect: We respect the diversity, dignity and inter-dependence of all persons.


A level of education, training and experience equivalent to a Master’s Degree in Nursing, Health or Business Administration, plus a minimum of fifteen (15) years of recent, related experience including leadership responsibility for the development, implementation and evaluation of operational and strategic plans for the clinical and operational portfolio of a health care, seniors care or residential care organization, preferably in a unionized environment. Understanding of faith-based care delivery is an asset.


As a member of the SLT, assumes joint accountability for the development, implementation and evaluation of PHC/Providence Living’s long term goals, processes and systems required to action and attain the strategic plan. Leads development of the strategic plan in conjunction with other senior leaders and stakeholders to ensure the plan is consistent with the Mission, Vision and Values of PHC/Providence Living.
Oversees assigned operational areas by proactively developing strategies and action plans congruent with long term and short-term goals, strategy and policy direction and that support the overall strategic plan.
Builds a strong and capable leadership team within the portfolio and provides leadership to staff by articulating a vision for the portfolio and guiding staff towards the vision. Fosters a work atmosphere that stimulates and inspires those working or volunteering in the organization to realize their maximum potential and achieve desired outcomes. Models exemplary practice and interpersonal relations.
Leads clinical and operational teams by providing oversight of staff including partnering with People Services/HR in the selection, retention, development, discipline, and termination of staff; supervising and motivating to achieve individual, team and organizational goals; providing feedback through ongoing coaching and annual performance reviews; and ensuring staff have the core competencies and opportunities for professional development to succeed.
Nurtures a culture of excellence and innovation that enhances our profile as a leading seniors care provider. Identifies emerging trends in health care delivery and drives the incorporation of new and innovative approaches in clinical and business processes. Encourages the integration of education and research activities into the strategic plans for the portfolio.
Influences and guides the development and implementation of care delivery models that meet our patient/resident/client population needs.
Collaborates with key program leaders and stakeholders, leads the identification of key priorities and resource allocation and ensures that the processes and systems necessary to operationalize, monitor and evaluate these plans are in place. Recommends remedial action and takes corrective action, as required, to ensure performance to plan.
Identifies and evaluates new initiatives, business development and partnership opportunities. Communicates information and recommendations to SLT and/or the Board(s) for evaluation and approval. Supports the implementation of approved initiatives, monitors and takes remedial action as required.
Leads and/or participates in the development of plans and business cases for capital development or replacement.
Supports the successful redesign of care delivery processes, service transformation and improvement initiatives through the delivery of change management services and strategies that effectively incorporate best practices and evidence-based processes.
Oversees and directs the development of the overall financial (e.g., capital and operating budgets) and strategic workforce plan for assigned operational areas. Ensures the acquisition of fiscal, technological, physical and human resources required to fulfill the goals and objectives of the portfolio. Working within the financial administration policy and consistent with funding projections, eliminates duplication and inefficiencies to realize operating savings that can be redirected to patient, resident and client services.
Ensures adequate succession planning for the area(s) of responsibility and identifies and mentors emerging leaders.
As a member of SLT, increases PHC/Providence Living’s profile in the national and provincial health and long term care community by actively participating in various groups/organizations and speaking at engagements.
Fosters the development, implementation and evaluation of effective and efficient communication mechanisms for staff and other stakeholders including the public to ensure clear understanding of organizational goals, directives, programs and services.
Establishes and maintains a positive working relationship with Medical staff; provides guidance on issues, as required, to support the ongoing provision of quality medical services within the programs and services.
Develops and influences the organization’s relationships and represents the organizations’ in interactions with senior government officials, other Health Authorities, Board Members, external legal counsel. Seniors care delivery and advocacy groups and organizations, private and public-sector organizations, educational institutions, research institutions, unions, and members of the public to promote understanding and cooperation in the development, implementation and evaluation of the operational goals and strategic plans of the organization.
Performs other related duties as required.