Senior Patient Care Manager

Work Area: 
Heart Centre/Critical Care
Base Site: 
St Paul's Hospital
Regular Full Time
Job Category: 
Management/Non Union
Acute Care Hospital

This Senior Patient Care Manager Opportunity will be a part of our Heart Centre Program at St. Paul’s Hospital. The portfolio will consist of various Critical Care and Cardiac Care units, as well as the Perfusion department.


Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Program Director, the Senior Patient Care Manager is responsible for effective and efficient delivery of health services for a significantly sized clinical program that encompasses multiple clinical departments/units. The position is responsible for management and oversight of the overall planning, implementation, delivery, and evaluation of acute care across these department/units. The Senior Manager provides leadership and direction for the clinical operations management, utilization and risk management, and quality improvement of the departments/units. In addition, directs the efforts of leaders and an interdisciplinary team in the attainment of the organization’s strategic and operational goals and in the achievement of excellence in patient and family centred care.


Demonstrated ability to define a vision for care leaders and staff and to facilitate adoption of the vision while fostering a respectful, motivating, supportive, and cohesive environment.

Demonstrated excellence in communicating both orally and in writing such that the intended audience understands the essence and subtleties of the communication especially within a complex interdisciplinary environment.

Awareness of organizational systems and internal and external stakeholders and works in collaboration to develop, manage, and evaluate clinical programs that consider client needs, service delivery interrelationships, and service potential within a complex environment.

Displays expertise in managing human, financial, capital, and other resources to achieve organizational objectives. Facilitates, collaborates, and negotiates for effective conflict management and resolution of issues.

Proven ability to provide feedback and detailed analysis on budget variances and make recommendations for corrective action.

A track record of building high performing teams, supporting the professional practice and ongoing development of leaders and staff, and establishing a results-oriented team focus.

Demonstrated ability to manage available resources keeping quality foremost in all resource utilization decisions; continuously identifying and implementing improvements to ensure the highest possible level of service quality.

Demonstrated ability to lead others through change and to leverage partnerships to accomplish transformation in clinical program areas.

Demonstrated project management skills including the ability to succeed with own work activities and to delegate to achieve maximum efficiency.

Proven record of identifying and analyzing complex situations and problems and finding innovative yet viable solutions that meet the organization’s operational and strategic goals.

Promotes development of clinical research opportunities to ensure evidence-based practice within an interdisciplinary team-based environment.

Demonstrated computer literacy with current word processing, spreadsheet, email and database programs, and the ability to navigate health information and EHR technologies with ease.

Physical ability to perform the duties of the position.


Masters’ Degree in a relevant health care profession supplemented with leadership and business management courses plus ten (10) years’ recent, related clinical and progressive leadership experience in a medium to large health care organization, or an equivalent combination of education, training, and experience. Current registration or membership with a recognized professional association.


Manages and oversees the integrated and coordinated planning, implementation, delivery, and evaluation of program clinical services for designated departments/units, including the operations, financial and human resource management, utilization, risk management, and quality improvement requirements.

Works with the Director to develop the strategic goals for the assigned clinical program areas. Communicates to and leads staff in integrating the strategic objectives and the mission, vision, and values into practice.

Provides input and recommendations regarding corporate and program policies and procedures. Conducts evaluations and ensures policies and procedures are maintained and legislation and collective agreements are followed to ensure the delivery of safe patient and family focused care.

In collaboration with key partners and stakeholders including Professional Practice, defines an effective workforce plan across the designed departments/units that ensures sufficient availability and proper skill mix and staff complement within the context of operational demands and environmental and resource constraints. Works with Human Resources to develop, recommend, and implement recruitment and retention strategies.

Leads and guides managers and staff to achieve their potential through coaching, mentoring, skill development, and performance management. Creates an environment that inspires team members to embrace organizational and departmental goals, through change and clinical transformation, to support continued improvement in the delivery of care.

Develops and effectively allocates program operating and capital budgets that support the strategic direction of designated departments/units. Establishes effective practices, processes, and indicators to measure and monitor use of resources and quality of care within the allocated budget.

Working together with Professional Practice, ensures team practices are aligned with established clinical and corporate standards, guidelines, and systems; and are clarified and updated to ensure the safe delivery of care. Ensures new staff receive the appropriate education in clinical practice routines, and hospital policies and procedures.

Fosters partnerships and establishes appropriate systems that ensure the timely provision of care and the discharge of patients flow through the continuum of care including managing risks, incidents, and family and patient concerns or complaints.

Identifies and assesses current and future needs for the timely provision of services within the context of overall health care delivery requirements. Makes recommendations regarding quality improvements, utilization, and risk management to the Director as required.

Performs other related duties as assigned.