Regional Manager - Records Management and Registration

Work Area: 
Base Site: 
Central City
Regular Full Time
Job Category: 
Health Information Management
Support Services


Reporting to the applicable Health Information Management Director, the Regional Manager oversees service delivery and operations for Records Management and Registration services at assigned sites. The incumbent supports the goals and objectives of the organization through leadership and management of human, financial and material resources. Participates in the planning, design, strategies, standardization, implementation and delivery of efficient and cost effective lower mainland patient/client/resident health records and registration across Fraser Health, Providence Health Care, Provincial Health Services Authority and Vancouver Coastal Health (collectively, the “Organizations”).

The Regional Manager provides leadership, guidance and support to designated staff. The Regional Manager oversees Records Management including access, storage and retrieval for paper and electronic information, release of information, confidentiality and information security for designated sites. The Regional Manager also oversees registration service to meet information management requirements and care delivery for efficient intake for patients/clients/residents, ensuring work is aligned with broader clinical information strategies. The Regional Manager fosters partnerships with user departments throughout the organization to influence, persuade and facilitate consensus with respect to resources, rights, and privileges regarding records management and registration services.


Ability to communicate effectively, both verbally and in writing, with all levels of the organization, including advanced report presentation and writing skills.
Effective facilitation skills and the ability to motivate and influence physicians and leaders.
Advanced skills in complex problem solving, planning, project management, change management and group process.
Ability to work effectively, both independently and as part of a team.
General knowledge of current health care issues and trends.
Ability to exercise sound judgment, critical thinking and effective decision-making.
Ability to analyze and problem-solve complex issues towards effective solutions.
Ability to critically assess policy and procedures and affect change.
Ability to respond to changing priorities and unforeseen circumstances.
Ability to provide leadership, guidance and direction to staff and the leadership team.
Ability to effectively manage budget and staff resources.
Ability to organize, prioritize and balance work.
Ability to operate related equipment, including computer software applications.

Required experience and Education

Bachelor’s degree in Health Information Management and seven (7) years of recent, related experience in a large multi-site organization including a minimum of five (5) years of experience in a management or leadership role or an equivalent combination of education, training and experience.

Eligible for registration at the Certificate level with the Canadian College of Health Information Management (CCHIM) preferred.


Plans and manages the provision of Records Management and Registration services by establishing and communicating priorities and overseeing coordination of activities. Develops and maintains an effective organizational structure for assigned areas.
Establishes and prepares departmental goals, standards, procedures and instructions that contribute to the effectiveness of the department in accordance with the goals of the organizations. Assures compliance with policies, procedures, rules and regulations. Identifies areas where existing policies and procedures require change and develops new policies as required. Revises and creates new standards in consultation with other Managers and Directors as appropriate to ensure consistency and better service for users.
Supervises Managers, Coordinators, Supervisors and other personnel, which includes work allocation, training, and problem resolution; evaluating staff to ensure effective performance of duties; establishing clear definitions of responsibility for each employee; reviewing workload assignments and adjusting to meet operational needs; motivating employees to achieve peak productivity and performance. Fosters team spirit, trust and mutual respect.
Provides leadership to staff through coaching, guiding and modeling key behaviors/strategies; fosters dialogue and provides guidance and advice to facilitate resolutions to work issues; and encourages staff development. Assists team members in defining shared and individual goals in order to meet target dates and ensure alignment of team objectives with customer needs.
Determines the staff complement for assigned area in consultation with the Director. Selects, directs, supervises and evaluates staff to ensure effective performance of duties. Promotes, disciplines and initiates employee terminations as required (in consultation with Human Resources). Handles labour relations issues including the grievance process.