Quality Improvement Specialist

REQ: 
PHC19-118360
Work Area: 
Foundry Central Office
Base Site: 
1045 Howe
City: 
Vancouver
Status: 
Regular Full Time
FTE: 
1.00
Category: 
Corporate
Hours: 
0830-1630

Foundry delivers a health experience for youth from ages 12 to 24 by providing access to primary care, mental health and substance use services, psychosocial rehab supports, peer support, and recreational activities. This role is based out of our Foundry Corporate office in downtown Vancouver. If you thrive in a fast-paced environment, enjoy creating and implementing new initiatives this is the team for you! To learn more about Foundry and the amazing work we do: https://foundrybc.ca/

Summary

Reporting to the Provincial Director, Policy and Partnerships, Foundry, the Quality Improvement Specialist provides specialized skills in the establishment, refinement, implementation and delivery of Foundry’s performance improvement plan. The Specialist applies expert knowledge in improvement methods, tools and systems to identify improvement opportunities and improve work processes at every level, including the safety and quality of care and client experience at Foundry. The Specialist leads specific projects, and ensures that initiatives are aligned with organizational and Foundry Centre goals, objectives and improvement priorities.

The Quality Improvement Specialist leads quality related work, including the establishment of a quality improvement culture across all aspects within Foundry Central Office (FCO) and across Foundry centres, champions an experience enhancement strategy, and works as part of the Foundry Central Office team to achieve outcomes and Foundry centres goals. This position functions at all levels of the Foundry network, including Foundry Central Office and Foundry centres, and engages with Foundry Central Office team, centre leaders and service providers, as well as clients and families/caregivers.

Skills

Knowledge of and experience with quality improvement methodologies (Model for Improvement, LEAN, Six Sigma), techniques (measurement, learning models, change management theory, influencing techniques) and tools (e.g., process mapping, Ishikawa diagrams, PDSA cycles, data display with run and control charts).

Demonstrated comprehensive knowledge of project management principles and methodologies and ability to coach team members on these skills.

Ability to utilize independent thinking, creative problem-solving abilities, and collaborative decision-making.

Demonstrated knowledge of policies and procedures related to confidentiality with regards to health information and data.

Excellent communication skills to function within a complex interdisciplinary environment.

Ability to work effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.

Demonstrated skills and abilities related to:

Facilitation
Team building
Change management
Systems thinking
Physical ability to carry out the duties of the position

Education

Master’s Degree in Health Services Administration, Science or Business Administration or related studies and three (3) to five (5) years recent, related experience with quality improvement including expert knowledge and experience utilizing the methodology and tools of continuous improvement to support clinical administrative process improvement.

Duties

Working with the FCO Directors and Leads for Evaluation and Program Development within the Foundry centres, provides leadership and support in the preparation of FCO and Foundry centres quality and safety improvement plans, promoting consistency with Foundry strategic priorities as well as compatibility with relevant professional and accreditation standards.

Provides leadership, facilitation, coordination and/or support as required to improvement teams and operational/implementation groups.

Supports FCO and Foundry centre leadership teams in the identification of opportunities to improve the quality and safety of care and service, and the design and implementation of strategies to make these improvements.

Works with the FCO team and centres to support the understanding and enhancement of client, families/caregiver and partner experience across the Foundry Centres; integrate evaluation data and other inputs to inform quality improvement activities focusing on improving the client, families/caregiver and partner experience.

Identifies and supports resolution to problems or barriers to ensure success and maintenance of quality improvement projects.

Liaises with other experts internally and externally, provides input and advice in support of ongoing performance measurement efforts, including indicator development and analysis. Identifies the information requirements of teams, projects and/or initiatives, and develops strategies to meet those needs. Conducts appropriate analysis of data and information.

Provides information, reports, analyses, recommendations and sustainment plans to FCO leadership and Foundry centre leaders and teams as required to support evaluation and decision-making.

Maintains expert knowledge related to the methods and tools of continuous quality improvement and their application. Ensures a consistent application of the methods and tools of continuous quality improvement. Role models quality improvement principles and acts as a resource and coach to others in this regard. Researches regional, provincial national and international health care trends and innovations.

Provides project and change management expertise to advance quality improvement initiatives including process improvements, clinical pathways, clinical practice guidelines, etc., as well as strategic priorities to achieve outcomes.

Facilitates learning and delivers educational sessions aligned with quality improvement, successful management and integration of change and quality improvement. Provides coaching as required to improvement groups and operational/implementation groups.

Builds strong relations and works collaboratively with internal and external stakeholders to successfully complete projects and initiatives.

Performs other duties as required.