PHC Clinical Learning Lead (CST)
SummaryWithin the context of a patient and family-centered model of care, and in accordance with the Mission, Vision, Values, and strategic directions of Providence Health Care, this role promotes a safe, respectful, and civil working environment for patients, residents, clients, families, visitors, and staff.
Reporting to the Director of Professional Practice and Nursing, or delegate, and in consultation with the Senior Medical Director for CST Implementation, the PHC Clinical Learning Lead (CST) works with key stakeholders at Providence Health Care (PHC) and Vancouver Coastal Health (VCH) to lead and consult on practice change education to support the effective adoption and implementation of Clinical and Systems Transformation (CST). The Lead identifies practice education changes from current to what is built into the new electronic health record (EHR), and establishes the education strategies and programs and learning materials for the affected clinical and provider groups. The Lead uses program delivery and evaluation expertise and project management skills as well as teaching and learning principles to engage with clinical staff and providers and to execute learning strategies in alignment with the identified critical practice changes. In addition to strong stakeholder engagement and education delivery planning, the role will involve some education delivery at departmental meetings, provider team meetings, and relevant engagement opportunities.
SkillsDemonstrated ability to synthesize large amounts of information from various stakeholders to develop education strategies and inform learning content design, course delivery, and communication of learning delivery.
Effective oral and written communication skills with the ability to advance practice changes within a multi-disciplinary clinical environment in the midst of technological change.
Demonstrated strong organizational and time management skills including the ability to effectively prioritize and execute tasks in a high pressure environment.
Demonstrated knowledge and practice in effective problem-solving techniques.
Demonstrated ability to foster and maintain collaborative and effective working relationships with operational and technical staff.
Demonstrated ability to work independently and collaboratively as part of a team.
Effective facilitation skills to persuade and achieve consensus, resolve conflict, and achieve desired outcomes.
Demonstrated attitude of continuous improvement and understanding of successful change management practices.
Demonstrated strong research and evaluation skills.
Advanced computer literacy with current multiple applications relevant to the role.
Valid driver’s license to operate a vehicle within the Province of British Columbia. Local area travel requires the use of a personal vehicle for which mileage is reimbursed.
Ability to travel and work flexible hours is required to accommodate various staff work schedules.
Physical ability to perform the duties of the position.
EducationA level of education, training and experience equivalent to a Bachelor’s Degree in a related, regulated health discipline (such as Nursing or Allied Health) and a minimum of five (5) years of recent, related experience that includes the following:
application of new trends and best practices in clinical practice and information systems;
consulting with key stakeholder groups to facilitate and manage group processes around the adoption of practice changes;
development and execution of targeted education strategies and programs for clinical staff and providers related to new practice changes;
an educational role in areas such as teaching, leadership, mentoring and preceptoring, or design, development, implementation and evaluation of orientation/education programs;
interactive adult learning best practices using a variety of blended learning strategies to support education program delivery; and
policy and procedure development and/or clinical documentation standards and business process analysis.
Current practicing registration with the applicable Regulatory College.
DutiesLeads the identification of practice changes and develops education strategies and learning materials for the effective implementation of clinician and provider (e.g. physicians, nurse practitioners, midwives, etc.) education to support the efficient adoption and implementation of CST. Serves as a consultant to the Director, Professional Practice regarding educational strategies and content including developing key messages for communication to clinicians, providers, educators, and others involved in CST implementation.
Collaborates with key stakeholders and program/clinical areas to determine practice education and learning gaps and to develop education strategies, practice content, and learning activities and schedules that ensure the gaps are addressed while aligning with provider roles, workflow, and clinical information needs. Communicates with learning and implementation teams, ensures questions and concerns are addressed, and follows up on issues and barriers to education and clinician and provider adoption of practice changes in the pre, during, and post go-live periods.
Leads, coordinates and supports a collaborative team-based framework that incorporates effective use of educators and the CST Learning Team for education strategies and learning activities related to practice changes.
Leads and coordinates Program/Service area practice changes related to the EHR through the design, development, implementation, delivery and evaluation of practice change education. This includes formal and informal educational programs for clinical staff and providers including individual and group learning opportunities and assessments.
Observes clinical practice to determine and assess clinician and provider adoption of these practice changes and evaluate the effectiveness of clinical practice learning activities. Measures and tracks activities, issues, and risks, and develops and executes appropriate mitigation plans. Shares observations and participates in discussions with patient care managers, educators, Professional Practice, and Senior Medical Director for CST Implementation to ensure clinicians and providers are following revised practice standards and to develop possible remedial actions.
Provides consultation and advice for specific education planning and delivery to incorporate advances in the development of clinical informatics and electronic health records into practice and addresses barriers to adoption of practice changes. Updates learning materials and delivery methods to assist in ensuring key objectives are met and appropriate learning is consolidated. As required, develops learning models and demonstrations, and delivers presentation and education to clinical staff and providers.
Leads the development and implementation of organizational and/or departmental clinical change management practices and procedures related to the EHR and clinical practices. Consults and collaborates with others in the promotion of continuous quality improvement, resolution of clinical practice education issues, and the coordination of activities required for progressive educational and clinical practice programs.
Participates in report development and data analysis for evaluation and decision-making related to education strategies and learning activities. Uses reports and data analyses to support nurse educators, clinician and provider engagement and adoption activities across project lifecycle and to develop strategies for sustainment.
Maintains clinical competency, practice standards of care, and knowledge, and supports the integration of evidence-based practice in the delivery of quality/care services.
Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
Performs other related duties as assigned.
Employees of Providence Health Care receive an excellent and comprehensive health benefit package, as per their collective agreement or terms and conditions of employment.
*Other benefit packages may apply if this is an affiliate posting.
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Dianne Doyle, President & CEO, and Geoff Plant, Chair, PHC Board of Directors