Operations Research Scientist

Work Area: 
Data Analytics PHC
Base Site: 
St Paul's Hospital
Regular Full Time
Job Category: 
Management/Non Union


Reporting to the Manager, Operations Research and Analytics, the Operations Research Scientist develops, operationalizes, and monitors applied computerized and analytical models to support operational and strategic decision-making at PHC. The work is diverse and touches on a wide variety of challenges in the health sector, such as the patient flow management, patient scheduling, capacity planning, inventory management, and others. The position will collaborate with data scientists, solution architects, and business intelligence analysts and will deliver business value in close partnership with stakeholders from Operations, Finance, IT, and Business Leadership. The Operations Research Scientist will also stay apprised of current trends and research on all aspects of advanced analytic techniques and works in collaboration with provincial and national colleagues.


  • Demonstrated knowledge of Optimization, Simulation, Algorithm Design, Statistics, and Machine Learning gained through practical application.
  • Demonstrated understanding of the Canadian health system and knowledge of common healthcare datasets.
  • Effective verbal and written communication skills, with competency in writing reports, and explaining findings and making presentations to clients and stakeholders.
  • Strong interpersonal skills and demonstrated ability to work collaboratively in an interdisciplinary environment and to develop solutions using facilitation and consensus building.
  • Strong analytical, critical thinking, and evaluation skills to discern and help solve the important problems facing health care, to identify new ways to leverage our data, and to direct efforts in the right direction.
  • Demonstrated ability to organize work and set priorities.
  • Physical ability to perform the duties of the job.


Ph.D. in Applied Mathematics, Operations Research, Industrial Engineering, Computer Science or other related technical discipline and at least five (5) years’ experience working with databases and data analysis tools, two (2) years’ of which must be in designing, implementing, and testing analytic and/or algorithmic solutions to business or operational problems, and with simulation, optimization, database, and spreadsheet software applications. An equivalent combination of education, training and experience would also be considered. Experience in the health care sector would be an asset.


1. Develops improvements to workflows and clinical decision-making in various programs and services (e.g., surgical, medicine, emergency, lab, long term care, etc.) by researching, innovating, developing, and evaluating algorithms and prototypes.

2. Researches innovative solutions, develops new concepts, and implements proof-of-concept prototypes by applying expertise in data analytics, process modeling, operations research, simulation, and optimization tools and applied machine learning.

3. Participates as part of multi-disciplinary teams to contribute to research and development with new business models for solutions and services.

4. Delivers high-quality innovations to the business with performance validated on datasets from customers and clinical collaborators.

5. Creates, communicates, and manages the project plans and other required project documentation and provide updates to leadership as necessary.

6. Works in close collaboration with other members of the Data Analytics and Health Informatics teams to develop and implement innovative solutions that address pressing operational and clinical challenges within the organization. Works with external colleagues provincially and nationally to improve understanding of wider issues and develop scalable/applicable solutions.

7. Prepares reports and presents findings and proposed solutions to clinical leaders and stakeholders. Leverages those opportunities to identify new areas where solutions may be required.

8. Develops and maintains relationships with clinical leaders and stakeholders in various programs and services (e.g., surgical, medicine, emergency, lab, long term care, etc.) to facilitate collaboration and effective communication. Works together to identify clinical problems, design research/studies, and develop and implement clinical solutions.

9. Supports management in the development of strategies for scaling successful projects across the organization based on feedback from clinical/business clients and end-users by maintaining project and other documentation, reviewing findings, and presenting analysis and actionable insights for further discussion and decision.

10. Performs other duties as required.