Manager, Strategic and Operational Projects

Work Area: 
Organizational Strategy
Base Site: 
Hornby Street
Regular Full Time
Job Category: 
Management/Non Union


Reporting to the Corporate Director, Strategic Initiatives and Special Projects, the Project Manager, Partnerships facilitates end-to-end planning and management of large-scale, highly complex, inter-related project initiatives which have significant financial impact and involve a wide range of internal and external resources. This role has overall responsibility for shepherding the major project initiatives through the Project Lifecycle (managing the initiation, planning, execution, controlling and closing processes on projects), providing support for and engagement in all related activities, with accountability for the delivery of project initiatives in accordance with the organization’s business requirements, project budget, and established deadlines.

This position requires an experienced professional with strong project management and influencing skills, PMP certification and the credibility to interact with stakeholders at all levels of the organization, including Senior Management, creating value and buy-in as a key change facilitator. Working closely with the project leader, this position will be responsible for managing the due diligence process to investigate the creation and implementation of a new charitable Society. This position will also concurrently manage the due diligence process to assess potential strategic partnerships that would support Providence Health Care’s strategic priorities.
Within the context of a patient and family centered model of care and in accordance with the Mission, Vision, Values, and strategic directions of Providence Health Care the project manager will inspire others to achieve goals and deliverables through facilitation, effective communication and addressing potential barriers to success. They will communicate with all levels of staff and management to facilitate consensus, consult, negotiate and share information. They will liase with staff, consultants, other health care entities and other external agencies as needed. They will develop sustainable plans and evaluate outcomes while acting as a resource for staff.


Comprehensive knowledge of project management principles and methodologies. Ability to utilize initiative, vision, independent thinking and creative problem-solving abilities to implement project plans and realize project completion.
High level of comfort with ambiguity and fluid priorities; ability to manage multiple and complex priorities.
Demonstrated ability to make connections in highly matrixed environment, with eye on integration.
Broad knowledge of health care delivery systems in primary, acute, residential and community settings.

Effective communication skills to function within a complex interdisciplinary environment involving physician and nursing communities.
Effective facilitation, persuasion and negotiation skills to achieve consensus, resolve conflict and achieve desired outcomes.
Demonstrated ability to manage relationships and influence senior leadership (clinical and administrative).
Demonstrated ability to support the decision-making process of the Steering Committee and Board by providing high quality strategic advice and guidance.
Proven ability to influence, engage, collaborate and coordinate change activities successfully and positively across multiple organizations.
Excellent verbal and written communication skills.
Experience with large scale organizational change efforts.
Experience with strategic planning, tactics, problem solving and root cause analysis skills.
Demonstrated ability to influence others to move towards a common vision.
Provides feedback and detailed analysis on project processes and makes recommendations as required.
Uses sound business acumen to manage the fiscal resources of assigned projects/services in a manner that is financially responsible and consistent with overall goals of the organization.
Proven ability to work effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.
Functional knowledge of word-processing, spreadsheet, presentation, project management and database applications.


Bachelor’s Degree in relevant discipline and a professional designation, (PMP certification preferred) supplemented with seven (7) years recent, related experience as a project manager with oversight for large-scale time sensitive projects, including facilitating and managing consultation processes with a wide range of stakeholder groups, or an equivalent combination of education, training and experience. Experience managing the creation of a charitable Society and/or the amalgamation of charitable Societies and associated due diligence processes would be beneficial.


Oversees the entire project life cycle of detailed project plans using standard project methodology including due diligence information gathering, analysis, and reporting. Develops and presents written project plans, including resources, interdependencies and key milestones.
Evaluates and provides written and verbal updates on project status; financial forecasting, budget planning, administration, and reporting project costs, written project closing analysis, budget/actual comparisons and change management reporting. Responsible for coordinating overall project communications.
Establishes milestones as needed for reporting to appropriate management levels and other stakeholders and communicates budget and status milestones as defined for the project.

Implements and/or contributes to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the life cycle of the project.

Identifies, integrates, and manages required internal and external resources to provide business solutions for groups with business issues, while able to manage multiple complex projects simultaneously.
Interacts across sites and cross-functional teams to gather business requirements and/or document processes. Oversees project teams or working groups.
Monitors project progress towards project goals, coaches and motivates team members to make needed adjustments in plans to meet milestones and to achieve goals. Facilitates and documents lessons learned for use on future projects. Recognizes team members for meeting and exceeding goals.

Identifies and supports resolution to problems or barriers for successful project/change initiative completion.
Provides leadership, facilitation, coordination and/or support as required to organizational committees, planning groups and operational/implementation groups.
Develops a process of evaluation for project outcomes, data collection and analysis.
Integrates the mandate of the project plan with existing services and programs where possible, in order to strengthen the project and ensure responsible use of human and fiscal resources.
Performs other related duties as assigned.