Manager of Registration

Work Area: 
Base Site: 
JP Surrey OutPatient Centre
Regular Full Time
Job Category: 
Health Information Management
Acute Care Hospital

We have an exciting full time permanent position that has recently opened up at Medical Registration Department- Jim Pattison Outpatient Care and Surgery Centre located in BC. If you are a strategic thinker, a manager who has experience managing a 24/7 business with over 50 direct reports in an acute setting and want to take your career to the next level, we have the perfect opportunity for you! If you also don’t have experience working in a hospital but you have experience managing a team and want to work in a dynamic and fast-paced environment , we encourage you to apply. JP Surrey OutPatient Centre


Reporting to the Regional Manager, the Manager, Registration is responsible for overseeing the day-to-day operational requirements of specified HIM Services at designated site(s) within the organizations. Supervises staff for the assigned site(s) which includes making determinations on resource planning and selection decisions, establishing performance expectations, conducting performance evaluations and resolving disciplinary matters. Develops and implements policies and procedures in accordance with organizational and legislative requirements in collaboration with the Regional Manager and other members of the HIM management team. Participates in the development of HIM goals and objectives. Liaises with medical and nursing staff, and various other stakeholders at all levels as well as external agencies to communicate policies and procedures. Strives to enhance service delivery, leads quality assurance activities, monitors operating budget and provides input into operating and capital budget for the assigned site(s).


Demonstrated knowledge of registration systems, policies and procedures.
Demonstrated leadership, coaching, and mentoring skills to ensure a working environment that supports effective service delivery.
Demonstrated understanding of user needs to develop solutions, achieve targets and ensure user needs are met.
Strong interpersonal and dispute-resolution skills to effectively deal with a variety of stakeholders both internal and external to the organization.
Demonstrated problem-solving and decision-making abilities to address complex and diverse systems, which could have a significant impact on patient/client care.
Ability to communicate effectively orally and in writing at various levels of the organization.
Demonstrated knowledge and ability to develop quality improvement programs.
Ability to organize and prioritize own work and that of others.
Ability to operate related equipment, including relevant computer applications.
Physical ability to carry out the duties of the position.


Bachelor’s Degree in Business Administration, Health Information Management or other related field plus five (5) years’ recent, related experience in a registration environment including three (3) years’ supervisory experience or an equivalent combination of education, training and experience.


Coordinates the day-to-day operations of the assigned HIM site(s) by providing key management support to ensure the overall effective utilization of respective staff, services and equipment. Investigates and resolves operational issues involving service level concerns or staff performance issues. Prioritizes workload and delegates and adjusts staff work assignments. Establishes related service targets, and monitors progress and staff productivity.
Selects, supervises, evaluates, disciplines staff up to and including termination. Participates in the handling and resolution of grievances and represents the employer in third party proceedings as required.
Develops site-specific orientation plans and provides orientation to assigned staff. Develops and implements appropriate staff development and retention plans. Supports organizational requirements for scheduling and supervising health information student practica.
Leads the development, implementation and review of site-specific policies and procedures and ensures compliance with all site and HIM-wide policies and procedures regarding HIM services for their area (e.g., registration standards and processes, death process and release of bodies, and bed booking and/or other services as applicable). Collaborates with other HIM staff to ensure standardization and consistency.
Monitors the assigned site(s) operating budget in collaboration with the Regional Manager; monitors and tracks workload statistics, prepares relevant reports for Regional Manager, and ensures resources are deployed effectively. Provides input into the capital equipment planning process.
Develops and maintains a master staff rotation; liaises with centralized scheduling service; approves vacation, overtime and leaves of absence in accordance with departmental policies and procedures.
Collaborates with IMIT staff and other HIM staff on the implementation and maintenance of computer soft