Manager Records Management and Registration

Work Area: 
Records Management
Base Site: 
Richmond Hospital
Regular Full Time
Job Category: 
Health Information Management
Management/Non Union

Health Information Management (HIM) provides services for Fraser Health (FH), Providence Health Care (PHC), the Provincial Health Services Authority (PHSA) and Vancouver Coastal Health (VCH). HIM is a leader in the collection, storage, and use of patient information within British Columbia. Providence Health Care is the lead organization for HIM, and employs over 1,350 HIM staff across Metro Vancouver, the Fraser Valley, the Sea-to-Sky Corridor, the Sunshine Coast and the Regional Cancer Centres (Victoria, Kelowna, Prince George, Abbotsford, Surrey, Vancouver).


Reporting to the Regional Manager, the Manager, Records Management & Registration is responsible for overseeing the day-to-day operational requirements of specified HIM Services at designated site(s) within the organizations. Supervises staff for the assigned site(s) which includes making determinations on resource planning and selection decisions, establishing performance expectations, conducting performance evaluations and resolving disciplinary matters. Develops and implements policies and procedures in accordance with organizational and legislative requirements in collaboration with the Regional Manager and other members of the HIM management team. Participates in the development of HIM goals and objectives. Liaises with medical and nursing staff, and various other stakeholders at all levels as well as external agencies to communicate policies and procedures. Strives to enhance service delivery, leads quality assurance activities, monitors operating budget and provides input into operating and capital budget for the assigned site(s).


Demonstrated knowledge of health records management, registration and related systems, policies and procedures.
Demonstrated leadership, coaching, and mentoring skills to ensure a working environment that supports effective service delivery.
Demonstrated understanding of user needs to develop solutions, achieve targets and ensure user needs are met.
Strong interpersonal and dispute-resolution skills to effectively deal with a variety of stakeholders both internal and external to the organization.
Demonstrated problem-solving and decision-making abilities to address complex and diverse systems, which could have a significant impact on patient/client care.
Ability to communicate effectively orally and in writing at various levels of the organization.
Demonstrated knowledge and ability to develop quality improvement programs.
Ability to organize and prioritize own work and that of others.
Ability to operate related equipment, including relevant computer applications.
Physical ability to carry out the duties of the position.

Education & experience required:

Bachelor’s Degree in Business Administration, Health Information Management or other related field plus five (5) years’ recent, related experience in health information management environment including three (3) years’ supervisory experience or an equivalent combination of education, training and experience.