HIM Team Manager Records Mgmt-Documentation Imaging Design Team (CST)

Work Area: 
CST HIM Doc Imagng-Shared
Base Site: 
CST - 590 W 8th
Regular Full Time
Job Category: 
Health Information Management
Management/Non Union


Clinical & Systems Transformation (CST) is one of the largest healthcare projects in British Columbia’s history. It is a joint undertaking between Vancouver Coastal Health, the Provincial Health Services Authority and Providence Health Care to complete a significant transformation of clinical practices and systems. This is an exciting initiative that will deliver key benefits for our patients, healthcare providers and health organizations.
The HIM Team Manager reports to the Clinical & Systems Transformation (CST) Clinical Transformation and Design Director and is responsible to ensure best practices and flexibility for future innovations in care and records  management/documentation imaging business processes are reflected in the design, testing, integration, implementation and integrated work across teams throughout the CST project and that project deliverables are met within the assigned timelines. In addition, the HIM Team Manager is accountable to the HIM Leadership for ensuring that all project deliverables are fulfilled in a manner consistent with the strategic directions and operational requirements of Health Information Management (HIM). In collaboration with other CST Team Managers, Coordinators and the Service Provider, ensures Clinical and Business Process are the foundation for all phases of the CST project across Providence Health Care (PHC), Provincial Health Services Authority (PHSA) and Vancouver Coastal Health (VCH) with the goal of improving clinical and business workflows.


Demonstrated supervision, leadership and facilitation skills.
Demonstrated oral and written communication skills.
Demonstrated experience leading a team and fostering a respectful, motivating and supportive environment.
Demonstrated ability to represent your business stream across the organization and to senior leadership.
Demonstrated knowledge of business practice and work flows in health care settings preferred.
Demonstrated knowledge of Lean or related process improvement principles.
Proven ability to engage and coordinate activities within a work setting.
Proven ability to generate required outcomes from initiatives with specific purpose.
Demonstrated ability to manage conflict effectively.


Bachelor’s Degree in Health Information Management/Technology, Business Administration or other related field. Seven (7) to ten (10) years’ recent, related leadership and project management experience preferably in a health records management/document imaging setting. Eligible for membership with applicable professional association as applicable.


Leads and oversees work teams throughout the length of the project from design, through to coordination and implementation taking into account organizational cultural differences, current and future state clinical (business) practice and policies and innovations, and organizational changes required for implementation.
Provides supervision, leadership and guidance to HIM Process Advisors and Subject Matter Experts using effective management techniques such as coaching, mentoring, skill development, and addresses performance management issues, and implements disciplinary action up to and including termination. Inspires team toward the achievement of project goals through ensuring the culture is one in which individual competencies can thrive.
Leads the gathering of best practices, interdisciplinary research and innovations across the health organizations and ensures the application of information on best practices and benchmarking from the industry summarized and integrated into working group sessions for consideration to support decision making by leaders. Ensures work is within clinical and HIM standards of care/service.
Coordinates with other Team Managers and Coordinators to ensure work processes are designed, tested and implemented in alignment with each other.
Accountable for ensuring that the team meets the deliverables associated with the task group and the requirements for each during each project phase to ensure timely decision making and completion of all associated documentation. Reports out on behalf of the team regarding status updates, issue management, project deliverables, and outcomes.
Coordinates and leads project sessions including meeting preparations, session activities, facilitation and idea promotion during sessions, post session follow up, outcome completion, decision, action and outcome documentation.
Acts as a champion on and for the entire project.
Ensures all mater